Tag :

customer experience

Marketing Firm Owner Patrick McFadden Predicts the Future of Branding

Marketing Firm Owner Patrick McFadden Predicts the Future of Branding

What should your No. 1 future branding priority be, according to marketing expert Patrick McFadden? Logo, identity, mascot, and tagline.In his most recent interview with Future of Everything on the future of branding he says, "The future of branding is…

Kannetic Releases Results of Focus Group Where United Customers Share Their Thoughts on How to Improve Customer Experience

Kannetic, a collective intelligence platform that utilizes participatory intelligence to gain critical insight for improving business and leadership performance, recently launched an online panel to better understand how United Airlines could improve customer experience. In response to situations United Airlines faced last…

TicketCity Announces Partnership With American Express

Beginning today, TicketCity will offer customers the opportunity to save more when they purchase tickets with their American Express Card through Amex Offers. "American Express has always been a great partner. Working with them in their AMEX Offers program was…

Marketforce to host 4th annual 20:20 Customer Experience Summit on 4th & 5th July 2017 in London

Marketforce to host 4th annual 20:20 Customer Experience Summit on 4th & 5th July 2017 in London

The event covers all aspects of a modern customer experience, including the ultimate in personalisation, the increasing role of robotics and AI, creating a CX innovation culture and measuring both the customer journey and CX ROI. This conference is your…

London to Host Customer Experience Management Summit

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.The…

CustomersFirst Now, LLC Launches CFN Insight™, a SaaS-based Customer Journey Mapping Software

CustomersFirst Now, LLC (CFN), a leader in Customer Experience (CX) Program implementation, has released CFN Insight™, a ground-breaking Customer Journey Mapping software that drives internal actions, and leads to Customer Delight and financial improvements.CFN Insight is a SaaS-based business management…

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

​​Convenience, better deals, crowds, and the desire for instant gratification have driven more customers online, but savvy traditional retailers can still win the retail game by creating more personal, efficient and unified customer experiences, according to a new research study…

Logi-Serve Joins SAP PartnerEdge Program – Integrates Assessment Tool and Job-Experience Preview With SAP® SuccessFactors® Solutions

Logi-Serve Joins SAP PartnerEdge Program – Integrates Assessment Tool and Job-Experience Preview With SAP® SuccessFactors® Solutions

Logi-Serve today announced that it has joined the SAP® PartnerEdge® program as a partner that designs, develops and builds software integrated with SAP cloud solutions.  Its top-rated employee assessment tool and interactive job-experience preview solution is now integrated with the…

Customer Management Executives From Square & Petco Join Execs In The Know 2017 Corporate Advisory B

Execs In The Know, advocates for the Customer Experience Executive, have announced two new additions to their 2017 Corporate Advisory Board. Nate Rosenthal, Head of Customer Support at Square and Jodi Watson, SVP Petco Direct and acting Chief Marketing Officer…

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion Global Solutions, a global Customer Experience Management specialist, today announced that it will showcase the 2017 version of its CX Platforms at the Customer Contact Week Conference and Expo, Novotel London West in UK, to be held 20th -…

Announcing the 2016 International Service Excellence Award Winners

Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award.The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International…

2017 – the Arrival of AI and IM in the Contact Centre

"Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience," says Nicholas O'Connor, strategic business development consultant at hi.guru. “Already, many companies are using social media and considering chatbots to address customer queries -…

Auto Service Customers Spend 20% More When They Don't Come to the Service Center

​RedCap Technologies, a provider of White Labeled Out of Store Experience workflows to the US Automotive Industry, has released its first data set, covering more than 250,000 Franchised Dealer Service Appointments.  The data shows a significant advantage to dealers offering…

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Retail tech startup migo IQ recently signed on a significant new client, Buffalo Thunder Resort and Casino, in late November. Buffalo Thunder Resort and Casino is located and operated by the Pueblo of Pojoaque, just north of Santa Fe, New…

ItsPayd is Pleased to Announce the Addition of Dispatch Center LTD., to Its Affiliate Partnership Program

ItsPayd is pleased to announce the addition of Dispatch Center LTD., to its Affiliate Partnership Program. Dispatch Center is the premier alarm monitoring and rapid response service center in Texas. Dispatch Center is a UL Listed central station that serves…

ItsPayd Gets Shortlisted for the 2016-2017 Cloud Awards

​​ItsPayd is a finalist in the 2016-2017 Cloud Awards Program in the category B2B Customer Strategy and Most Promising Start-Up. Now entering its seventh year, the cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market.…

Marketforce to host 7th annual 20:20 Customer Experience: Financial Services on 29th March 2017

Find out what developments are set to drive change in the next three years and beyond at 20:20 Customer Experience: Financial Services. With a new look agenda focusing on the forward-looking innovations rumbling the industry; dive into presentations, panels and…

MSPs Improve Customer Service with ConnectWise Integration

MSPs Improve Customer Service with ConnectWise Integration

Reputada, the leading customer-feedback platform for the business services industry, today announced it has integrated its feedback platform into the ConnectWise ecosystem.  The integration allows MSPs to introduce feedback loops at every customer touchpoint across the entire customer lifecycle. Managed…

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Emirates Real Estate Solutions (ERES), the technology arm of Dubai Land Department (DLD), today announced the complete roll-out of the Altitude uCI solution at DLD contact centre to ensure excellence in customer care delivery.A tie-up with Al Rostamani Communications LLC,…

Elizabeth (Liz) Mertz Named New Director of Client Services for Catalyst

Elizabeth (Liz) Mertz Named New Director of Client Services for Catalyst

Elizabeth (Liz) Mertz will serve as the new director of client services for Catalyst, a marketing agency specializing in acquisition, retention, CRM and CX. Formerly the agency’s senior account director, Mertz will lead strategy development for Catalyst clients, who include…

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