Tag :

customer experience

CustomersFirst Now, LLC Launches CFN Insight™, a SaaS-based Customer Journey Mapping Software

CustomersFirst Now, LLC (CFN), a leader in Customer Experience (CX) Program implementation, has released CFN Insight™, a ground-breaking Customer Journey Mapping software that drives internal actions, and leads to Customer Delight and financial improvements.CFN Insight is a SaaS-based business management…

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

​​Convenience, better deals, crowds, and the desire for instant gratification have driven more customers online, but savvy traditional retailers can still win the retail game by creating more personal, efficient and unified customer experiences, according to a new research study…

Logi-Serve Joins SAP PartnerEdge Program – Integrates Assessment Tool and Job-Experience Preview With SAP® SuccessFactors® Solutions

Logi-Serve Joins SAP PartnerEdge Program – Integrates Assessment Tool and Job-Experience Preview With SAP® SuccessFactors® Solutions

Logi-Serve today announced that it has joined the SAP® PartnerEdge® program as a partner that designs, develops and builds software integrated with SAP cloud solutions.  Its top-rated employee assessment tool and interactive job-experience preview solution is now integrated with the…

Customer Management Executives From Square & Petco Join Execs In The Know 2017 Corporate Advisory B

Execs In The Know, advocates for the Customer Experience Executive, have announced two new additions to their 2017 Corporate Advisory Board. Nate Rosenthal, Head of Customer Support at Square and Jodi Watson, SVP Petco Direct and acting Chief Marketing Officer…

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion Global Solutions, a global Customer Experience Management specialist, today announced that it will showcase the 2017 version of its CX Platforms at the Customer Contact Week Conference and Expo, Novotel London West in UK, to be held 20th -…

Announcing the 2016 International Service Excellence Award Winners

Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award.The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International…

2017 – the Arrival of AI and IM in the Contact Centre

"Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience," says Nicholas O'Connor, strategic business development consultant at hi.guru. “Already, many companies are using social media and considering chatbots to address customer queries -…

Auto Service Customers Spend 20% More When They Don't Come to the Service Center

​RedCap Technologies, a provider of White Labeled Out of Store Experience workflows to the US Automotive Industry, has released its first data set, covering more than 250,000 Franchised Dealer Service Appointments.  The data shows a significant advantage to dealers offering…

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Retail tech startup migo IQ recently signed on a significant new client, Buffalo Thunder Resort and Casino, in late November. Buffalo Thunder Resort and Casino is located and operated by the Pueblo of Pojoaque, just north of Santa Fe, New…

ItsPayd is Pleased to Announce the Addition of Dispatch Center LTD., to Its Affiliate Partnership Program

ItsPayd is pleased to announce the addition of Dispatch Center LTD., to its Affiliate Partnership Program. Dispatch Center is the premier alarm monitoring and rapid response service center in Texas. Dispatch Center is a UL Listed central station that serves…

ItsPayd Gets Shortlisted for the 2016-2017 Cloud Awards

​​ItsPayd is a finalist in the 2016-2017 Cloud Awards Program in the category B2B Customer Strategy and Most Promising Start-Up. Now entering its seventh year, the cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market.…

Marketforce to host 7th annual 20:20 Customer Experience: Financial Services on 29th March 2017

Find out what developments are set to drive change in the next three years and beyond at 20:20 Customer Experience: Financial Services. With a new look agenda focusing on the forward-looking innovations rumbling the industry; dive into presentations, panels and…

MSPs Improve Customer Service with ConnectWise Integration

MSPs Improve Customer Service with ConnectWise Integration

Reputada, the leading customer-feedback platform for the business services industry, today announced it has integrated its feedback platform into the ConnectWise ecosystem.  The integration allows MSPs to introduce feedback loops at every customer touchpoint across the entire customer lifecycle. Managed…

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Emirates Real Estate Solutions (ERES), the technology arm of Dubai Land Department (DLD), today announced the complete roll-out of the Altitude uCI solution at DLD contact centre to ensure excellence in customer care delivery.A tie-up with Al Rostamani Communications LLC,…

Logi-Serve Completes Study to Validate Assessment Tool for Internal Use by American Express Global Business Travel

Logi-Serve Completes Study to Validate Assessment Tool for Internal Use by American Express Global Business Travel

Logi-Serve announced today that it completed an internal validation study in partnership with American Express Global Business Travel (GBT) to evaluate their use of Logi-Serve assessment to predict high performance when hiring candidates to its travel counselor positions. "Logi-Serve has…

Elizabeth (Liz) Mertz Named New Director of Client Services for Catalyst

Elizabeth (Liz) Mertz Named New Director of Client Services for Catalyst

Elizabeth (Liz) Mertz will serve as the new director of client services for Catalyst, a marketing agency specializing in acquisition, retention, CRM and CX. Formerly the agency’s senior account director, Mertz will lead strategy development for Catalyst clients, who include…

MetricNet Awarded Two Speaking Slots at HDI's 2017 Annual Conference

MetricNet Awarded Two Speaking Slots at HDI's 2017 Annual Conference

HDI has announced its speaker lineup for the 2017 annual conference and expo in Washington, D.C. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present in two major tracks at the conference,…

Loiste takes customer experience to new level with Enoro CIS Customer Information System

Enoro CIS will handle the customer care and billing for 200,000 energy customers in Finland. The project to take the system into use will begin towards the end of the year 2016. The system will be utilized by all of…

Logi-Serve to Co-Present on the Value of Predictive Analytics at Consero Group Talent Management Forum

Logi-Serve to Co-Present on the Value of Predictive Analytics at Consero Group Talent Management Forum

​​​​​​The Consero Group — an international leader in creating high-level, invitation-only events for senior executives — will feature Logi-Serve and Marriott Vacations Worldwide at one of its Talent Management Forum general sessions, Dec. 4-6 in Coral Gables, FL. The Consero…

Unique Face-detection based technology for retail, shortlist VISCOM Frankfurt

Unique Face-detection based technology for retail, shortlist VISCOM Frankfurt

FaceMedia is pleased to announce that its Faceboard, Content Player and Content Manager solutions has been nominated for Digital Retail Awards (by Viscom) in the category "To Store communication"."We are delighted that FaceMedia was shortlisted by jury of Digital Retail…

Login

Or using ePRNews Account

Don't have an account ? Sign Up

Register New Account

Or form here

Already have an account ? Login

Reset Password

Already have an account ? Login