Press Release (ePRNews.com) - MOUNT LAUREL, N.J. - Feb 02, 2021 - Agilence, Inc., the leading SaaS provider of data management and analytics focused on grocery, retail, and fast-casual restaurants, today announced that they have won a Silver Stevie® Award for Customer Service Department of the Year. This is the fourth consecutive year that Agilence has been recognized for outstanding customer service with a Stevie® Award.
“In such a turbulent year when so many of our customers have struggled, it was our priority to do any and everything we could to help them through,” said Catherine Penizotto, VP of Customer Success at Agilence. “To have those efforts recognized with such a prestigious award is truly an honor.”
Judges commended the Agilence team for their outstanding performance stating, “This nomination shows great focus on customer care with great results.” Accomplishments noted in the nomination include a customer satisfaction score of 96.3%, a 78% reduction in case resolution time, a 25% faster response time compared to the previous year, and a training satisfaction score of 96%. Efforts to maximize customer value through additional training, expanded use, and support of digital transformation efforts were also reflected in this recognition.
“Customer success is critical and central to our business strategy,” said Russ Hawkins, President & CEO of Agilence. “Receiving this award four years in a row is a testament to that fact and a reflection of our commitment to providing excellent service to each and every one of our customers, day in and day out.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Agilence is a SasS-based data management and analytics platform used at over 70,000 grocery, retail, and fast-casual restaurants. The Agilence platform unites digital and physical transactions from across the enterprise to unlock insights, improve operating outcomes, and deliver a consistent brand and customer experience everywhere your company meets the customer. Agilence, Inc. is headquartered in Greater Philadelphia. Learn more about Agilence at www.agilenceinc.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.