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CX Opportunity, LLC

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65 Pine Avenue, Suite 314
Long Beach, California - 90802 United States
Phone: 562-901-3322
Website: http://www.cxopportunity.com

We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company.  Our expertise aligns with our client's need for innovation and continual improvements within the customer service arena. Our offices are conveniently located on historic Pine Avenue in downtown Long Beach, California, just blocks away from the Pacific Ocean.

Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values.  We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers.

Steve Fryer, Former Disney Guest Services Exec, Named President of CX Opportunity

Steve Fryer has been named President of CX Opportunity, LLC, a premier customer service consulting studio with expertise in creating high-value customer experiences for online and storefront retailers as well as any enterprise with public-facing applications.  Fryer, a Harvard Law…

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