Emenac Call Center Services is a prominent provider of streamlined outsourced customer support services to all sectors of the corporate world. Being in industry since 2003, Emenac Call Center Services has experience in customers’ behavior patterns which helps them provide the exact services that will gain favorable brand reputation in market. Emenac Call Center Services offers patrons of our client firms with a live customer contact point 24 hours of a day and 395 days of the year. It is how we bring customers and businesses closer. With efficient use of modern technology and advanced business strategies, we know how to earn loyalty of customers for our clients. Headquartered in Canada, Emenac Call Center Services had offshore/onshore offices in UK, USA, and Australia.
Who Do We Work With? Like we said, with our experience in the industry we have expanded the fields of industry we offer services to. From medical organizations to real estate and media houses, our customer care services are available for all online businesses. Our centralized customer support services are tailored to fit each individual company’s requirements perfectly. If your firm is out selling something, a strong customer care team can mean the difference behind your business’s success or failure. Our flexible service packages enables your firm to add or remove features as per their convenience. We offer these services for adjustable pay as you go pricing models that are free of any hassles or hidden payment traps.
What We Do? Today customers have multiple options to communicate with their brands using various mediums. Which makes it extremely difficult for companies to be prompt in their response and keep track of all the customers and their issues. That’s where Emenac Call Center Services comes into play. A big reason for lack of timely and appropriate brand response is the lack of resources. Not to emotion that the staff will be overburdened if they had to handle the calls in addition to their tasks. Emenac Call Center Services can offer your customers specialized technical and generalized support services day and night. Our qualified agents have various skill sets that enables them to resolve your customers’ issues up to multiple tiers. We deliver quality customer care with high first call resolution score. Our blended interface keeps tracks of all customers and their issues, which helps to deliver personalized customer services and make follows up with problem status report or to gain customer insight.
Poor Customer Service Can Harm Your Business • Your customers feel as if your firm cares only about profit and nothing about them.
• They may feel that as a brand you don’t stand responsible for your own product/ service, when you are not there to address their problem. That leads to them losing trust in your company.
• Angry and disappointed customers spread their bad experience which can drive away many existing and potential customers.
Customer Services We Offer
Our Professional Customer Care Agents Can Improve your Customer-Brand relationship through: • Telemarketing Services • 24/7 Technical & Generalized Help Desk • Live Phone Order Taking Services • Product/ Service Support • Welcome Calls (For New Customers) • Surveys & Feedback Calls (For Existing Customers)
We Are Great At What We Do
Don’t be one of those companies who lose their customers and brand reputation when they are going through expansion phase. It can get too much to accommodate the bulk of new customers and maintain your firm’s standards while your firm is going through developmental stage. We can help you out in maintenance of high quality customer support service that is associated with firm or may be even improve it. Our resources are scalable so we can fit in your customers by sizing up or down our resources, so you can focus your attention on your business expansion. Emenac Call Center Services’ customer support protocol is one dream journey because we understand how important it is to have your customers’ well treated. We offer assistance with warmth and professionalism that wins over customers and bring them to our clients for future interactions as well. Customer support is the current marketing strategy one that multiplies your customer pool. So what are you waiting for? Pick your phone and grant your customers the support experience they deserve.