Press Release (ePRNews.com) - Woodland Hills, CA - Sep 21, 2016 - SafeSoft Solutions has officially announced their re-brand to Convoso. For over ten years, SafeSoft established themselves with their cloud-based call center product, “MarketDialer.” However, with the digital economy making interactions between businesses and customers more complex and consumer-centric, SafeSoft quickly recognized the need for an updated solution; one that facilitated quality customer experience — the driving force behind successful businesses. SafeSoft applied that understanding and created a groundbreaking product; aimed to simplify all the nuisances involved in providing and receiving quality customer experience, by making it more enjoyable for both customers and employees alike. One proprietary solution in particular that optimizes both ends of that experience– Gamification. As SafeSoft’s trusted platform evolved, a new brand, “Convoso,” and its powerful, Gamified Contact Center software, was born.
Convoso’s Gamified Contact Center platform delivers an all-in-one solution for running and operating a cloud-based contact center. Convoso’s revamped platform has taken the best elements of MarketDialer, and built in additional solutions to create a full-service infrastructure with powerful functionality that can support inbound, outbound, and blended contact center operations.
High agent turnover and the constant cycle of agents, negatively impacts employee morale, and ultimately stifles long-term business growth
Convoso prides itself on being an “end-to-end” contact center platform while its open API makes it easy to integrate any major third-party systems if desired. By providing one cloud-based platform fully equipped with applications that span from a built-in dialer, softphone (WebRTC), integrated PBX system, customizable IVR designer, advanced inbound routing capabilities, automatic call distribution, and more– Convoso’s Gamified Contact Center Platform eliminates the hassles and costs that come with having to juggle multiple third-party systems. Contact centers that implement Convoso’s Gamified Contact Center Software have experienced an 19.3% average decrease in Average Handling Time, and 41% average decrease in After Call Work.
But maybe most unique to Convoso’s resumé of features, is the fact that they provide the world’s first gamified, cloud-based contact software platform, a breakthrough that helps solve the most complex agent and administrator pain points. CEO of Convoso, Nima Hakimi recognized, “high turnover and the constant need to hire or fire agents is an extremely important trend in contact centers. It’s a factor that’s too often overlooked.” Training and hiring new agents is not only a cumbersome and frustrating process for managers, but “having to constantly cycle through agents, negatively impacts employee morale, and ultimately stifles long-term business growth,” Hakimi explained.
The premise behind Convoso’s solution was to create a product that easily and effectively resolved high agent turnover. Hakimi emphasized, “a big factor shown to cause this problem is a lack of engagement and motivation — a predictable outcome considering the amount of time spent running through the same day-to-day contact center routines.” Convoso applies Gamification or “game-like” mechanics to resolve this issue. Through incorporating leaderboards, points, badges, and rewards, earned by reaching or exceeding KPIs, agents are recognized and incentivized to continuously improve performance. The revolutionary product also boasts a built-in learning management system, so agents are always up to speed on how to provide customers with high quality experiences. Simply put, gamification keeps your employees happy and “happy agents are better agents, it’s the key to providing quality customer interactions — a significant trait valued by everyone.”
If the name Convoso has you talking about what it could mean, well- that’s exactly what it’s supposed to do. Hakimi explains, “the meaning behind the name ‘Convoso’ reflects the purpose behind our Gamified Contact Center Software.” Convoso has created a solution that breaks down the barriers of modern business and customer communications by making the process of having conversations over something, somewhere, someone, infinite.
To learn more about Convoso, visit http://www.convoso.com or call (888) 456-5454.