Press Release (ePRNews.com) - FOOTHILL RANCH, Calif. - Sep 17, 2019 -
Cywest Communications announced today the launch of Cywest Aware™, a stand-alone 360° network performance and monitoring service. This new service allows non-Cywest customers to experience Cywest’s incredible efficiency and a guaranteed 15-minute response time Service Level Agreement (SLA) — a service level that is unmatched in the communications industry.
“The Cywest Aware™ offering allows us the opportunity to prove our service deliverables to a wider audience and to show the marketplace firsthand how a communications, cloud and security provider should really behave,” says Cyrus Nooriala, the founder and CEO of Cywest Communications. “There is a natural amount of skepticism when we guarantee a 15-minute response in our SLA, but one has to experience it to believe it.”
Cywest Aware™ also lets customers on a competitor’s network take advantage of Cywest’s support portal, mobile app and have access to expert analysts in the palm of their hand.
“We’re confident that once customers realize this level of service and expertise is possible with a competitor’s network, they’ll imagine all the possibilities that are available to them if they implement our full private network offering,” adds Mr. Nooriala.
Cywest Aware™ Features
Proactive monitoring of all network data in real-time
Proactive alerts to technical staff of issues for immediate resolution
24x7x365x15 minute service call response time
Real-time analysis of actual network performance
Secure mobile app for access to issue status
New customers before Dec. 31, 2019, will receive the first month at no charge. More Information: www.cywest.com/aware
Frustrated by the maze of messy and unpredictable systems, Cywest Communications designs, builds and supports a smarter network with the only edge-to-edge, wide area, private network in the industry. They call it: ISVN® (Intelligently Scalable Virtual Networking), and have serviced companies across the US for over 21 years.