Press Release (ePRNews.com) - Las Vegas, NV - Mar 23, 2018 - DealerFocus™ announced today that it will showcase its BDC Call Center solutions and software in the FCA US exhibit #214N, at the 2018 National Automobile Dealer Association Show, in the Las Vegas Convention Center, today thru Sunday, March 25.
“Out of all the nation’s outsourced automotive call centers, FCA selected DealerFocus as a NADA 2018 Featured Innovative Vendor and invited our company to exhibit with FCA,” said Richie Grosskruez, partner and co-founder of DealerFocus. “When attendees see our customizable, yet economical, BDC offerings, they will quickly understand why FCA calls our company innovative.”
DealerFocus offers inbound/outbound call center services and products that include a call management and recording system with integrated call rating services, a web-based prospect data capture system, a voice-to-text note system integrated with dealership CRM technology and a detailed call tracking system.
With DealerFocus, dealerships don’t have to settle for typical one-size-fits all plan, they build their own BDC program, from a simple after-hour inbound and outbound call service to a virtual BDC running on DealerFocus’ cloud-based software.
On display at NADA is DealerFocus’ cloud-based software which routes incoming sales and/or service calls from a dealership automatically to the DealerFocus platform. Once transferred, either the dealership’s in-house representatives or DealerFocus professionals answer the calls. DealerFocus also handles outbound calls, voice mail, email and SMS campaigns.
DealerFocus’ solutions are customizable, with the DealerFocus catering its call center programs to meet the dealership’s specific needs. “Our experienced support team works with dealerships to understand their support goals and service needs, and then delivers several options to them,” said DealerFocus Partner and Co-Founder Jamie Rellis.
“With DealerFocus, dealerships don’t have to settle for typical one-size-fits all plan, they build their own BDC program, from a simple after-hour inbound and outbound call service to a virtual BDC running on DealerFocus’ cloud-based software,” Rellis added.
The people behind DealerFocus™ have been active in the automotive business for decades as veteran automobile dealers and major automotive technology company executives. Based on this experience, the company is committed to strengthening dealerships relationships with customers and in providing customer-oriented, dealer-focused products. A privately-held company, DealerFocus is in North Andover, MA. Source :