Press Release (ePRNews.com) - ROY, Utah - Apr 11, 2019 - Focus Services, a leading provider of third-party contact center services, announced that Ben Joe Markland has been promoted to the Chief Operations Officer. The contact center provider is continuing to broaden its leadership team in preparation for its next wave of market success and further anticipated growth.
Ben Joe has over 15 years of BPO leadership experience with international operations experience throughout the U.S., Europe, Philippines and Central America. In his previous assignment as Sr. Vice President of International Operations, he has proven track record of success and has consistently improved KPIs and client satisfaction by leveraging best practices.
Paul Liljenquist, President of Focus Services said, “Ben has fulfilled the role of SVP of International Operations over past several months, working closely with team members to drive operational performance and efficiency in Central America, the Philippines, and Europe. Ben’s passion and hard work will be put to good use as we align global operations (US Domestic, Central America, Philippines, and Europe).”
“I love helping people and working in the BPO industry lets us impact the lives of hundreds of people every day either internally or externally. In the end that is what drives me to come to work every day, see people improve through habit change. If we can do that on the employee side it creates an amazing place to work, on the client side we see success and growth for those who we partner with,” said Ben Joe Markland on what motivates him in his new role.
Ben Joe enjoys playing guitar, singing, telling stories and spending time with his family. Ben Joe is active in his local church serving as Stake President, as well as being heavily involved in the American Chamber of Commerce – El Salvador. Ben Joe has a degree in Business Administration with an emphasis in finance. He is also an Eagle Scout and speaks fluent Spanish.
ABOUT FOCUS SERVICES Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally.