Healthcare Technology Company, TRACSCOUT, Names Nancy Kitchen and Susan Roberts to Its Senior Management Team

Healthcare Technology Company, TRACSCOUT, Names Nancy Kitchen and Susan Roberts to Its Senior Management Team

Press Release ( - Orlando, FL - Feb 05, 2018 - TRACSCOUT, LLC, a provider of software technology and related services for handling CMS-compliant Utilization Management and Grievances & Appeals processes, today announced that Nancy Kitchen and Susan Roberts have been named Principals. They will be responsible for guiding TRACSCOUT’s approach to creating new strategic partnerships as well as tailoring the company’s solutions and services to evolving customer needs.

Nancy Kitchen retired from the Centers for Medicare & Medicaid Services (CMS) after serving thirty years in senior capacities. Her varied responsibilities included financial monitoring, prevention of fraud, waste and abuse, review and approval of bids, and oversight of compliance programs.  Nancy directed the development of the CMS program audit activity that today continues to focus on all operational aspects of managed care organizations, including the handling of grievances and appeals.   Since leaving CMS, Nancy has served as ATTAC Consulting Group (ACG), LLC’s Director of Client Development, connecting Medicare, Medicaid and other government health plans nationwide with ACG’s operational and compliance resources.

Susan Roberts brings more than 25 years of government health care program development expertise in streamlining operations and maximizing efficiency and effectiveness. Susan’s expertise spans the scope of responsibilities as a Medicare and Medicaid Executive for the complete planning, development, implementation and operational/financial success of Medicare Risk and Medicaid Organizations and products. She has facilitated regional and corporate strategy planning for these organizations in major metropolitan as well as in rural areas and held accountability for the development and success of marketing strategies, sales goals, lead management, and systems management. Most recently, she served as the Senior Vice President of Government Programs at Gorman Health Group.


Industry veterans, Glenn M. Parker, MD and Ana Handshuh founded TRACSCOUT, as the response to the industry’s pressing need for an affordable, fast and easy-to-implement solution for health plans and delegated entities that need to comply with CMS’s complex rules for Grievances & Appeals (G&A) and Utilization Management (UM). Dr. Parker brings a solid track record of quickly advancing multiple healthcare technology businesses through the start-up phase into sustainable growth and beyond. Handshuh has over fifteen years of experience redefining and implementing changes that have led to improvements and greater efficiency within government programs sponsors and providers of healthcare delivery. TRACSCOUT offers technology and related services for comprehensively managing G&A and UM processes, including monitoring, reporting and universe production for audits. Its low cost of entry and hassle-free implementation make TRACSCOUT appealing to organizations seeking to comply with the complex requirements of administering, monitoring and reporting these functions. TRACSCOUT also accepts delegation and provides consulting expertise to assist organizations achieve compliance with CMS regulatory requirements and accrediting body standards. To learn more visit


Bruce Brandt

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