Is Your Firm Aware Of Hidden Potential Of Multichannel Customer Support Data Analysis?

Is Your Firm Aware Of Hidden Potential Of Multichannel Customer Support Data Analysis?

Press Release ( - LONDON, Ontario - Apr 27, 2017 - Emenac Call Center Services is one of the rare contact centers that has developed an internal software with capacity to analyze 100% of the voice and multichannel customer data. They claim that all this piled up customer data is a source of business intelligence that could multiply sales, boost marketing and compliance, adds to product development and customer satisfaction score.  The old fashioned analyses of sample data is no longer able to provide worthy insight into all business. It is too random and varied but the intelligent integrated software being implicated in Emenac Call Center Services can optimize agents, operation and overcome any challenges faced by its client firms.

Emenac Call Center Services’ New & Integrated Multichannel Data Analysis Software Is Providing Invaluable Intelligence That Could Revolutionize Business Operations

Emenac Call Center Services, in its latest scenarios is proving its commitment to customer support provision for clients. It is breaking paradigms and analyzing 100% of the customer data that piles up from different resources with help of an internal software. This software which is known as ‘Inspector Datum’ has the remarkable ability to analyze all voice and non-voice data and detect patterns that could improve operational efficiency, product development, managerial process and customer-brand interaction.

This Inspector Datum can do the impossible i.e. perform analysis on 100% of the recorded calls through entire varied syntax and structure. It’s easy to use and perfectly able to detect key phrases in the conversations. Emenac Call Center Services uses it to decipher what customers are looking for, how agents are leading them, the effectiveness of advertising strategy and competitor analysis. Such detailed analysis was previously an impossible task, especially if one has no idea what to look for in the data but this revolutionary software does.

In his talk with the scribe, Project Manager Jordan Paulsaid:

Contact centers more often than not lack the ability or incentive to evaluate the customer data piled up from different online resources but Emenac Call Center Services is not one of them. According to an estimate the extent to which most organizations analyze their voice data is below 2%. This figure cannot possibly be sufficient to judge the customer patterns. Our Inspector Datum is a world of wisdom that can perform detailed analysis on multichannel customer records and help us overcome voice data challenges and optimize workforce. It can detect competitor mentions and why it’s being trending.’ (Jordan P. is an enthused person who clearly loves his job. )…

He goes on to state: ‘Our clients are impressed with the results, given that Inspector Datum has boosted their brand visibility & sales considerably. It has altered the way we perceive the mountains of data. It’s not a burden anymore, it’s an opportunity.’

Source : Emenac Call Center Services
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