Managed Service Providers (MSPs) on Path to Deliver $1 Trillion in IT Value

Press Release ( - NEW YORK - Oct 18, 2017 - Global Tracker by AMI-Partners indicates MSPs are rapidly expanding the breadth of their technology products and business solution offerings, as they respond to strong demand for cloud and managed services across vertical industries worldwide.

AMI-Partners’ 2017 annual worldwide tracking study of the global MSP market indicates MSPs are aggressively gaining share of small and medium businesses (SMBs) and large enterprise IT budgets by providing an ever-expanding portfolio of technology and business-related managed services.

This exceptionally comprehensive study – conducted with 950 MSPs across Americas, Europe and Asia Pacific – details how MSPs are transforming, managing, and growing their businesses while delivering increasing value to their customers by partnering with a broad array of hardware, software, tools and services vendors. As a result, by 2021 MSPs are expected to deliver 25 percent of the $4 Trillion that SMBs and large enterprises will spend on IT products and services globally.

MSPs have quickly evolved their offerings from simple storage, security, and computing power to higher margin and premium managed services that include e-discovery, business continuity, cybersecurity, applications management, analytics, IoT, big data, and artificial intelligence, among others.

Deepinder Sahni, Senior Vice President

Expanding Solutions and Vertical Industry Coverage

“Those MSPs winning and gaining share are more in tune with their customers’ business challenges, especially vertical industry-specific issues,” said Andy Bose, CEO AMI-Partners. “This is paramount, for highly regulated industries, such as Healthcare and Finance, where customers demand customized security, disaster recovery and compliance controls,” Bose continued.

Partnerships with Technology and Tool Vendors Key to Success

Despite rapid growth, MSPs operate a complex business model – one that relies on multiple IT solutions, platforms, and service delivery and management tools from a myriad of technology partners. This model requires constant new learning to stay abreast of the technology evolution. The typical MSP uses over 11 different tools to monitor and deliver managed services and may partner with upwards of 15 individual technology and platform vendors to architect tailored solutions for their customers.

As a result, MSPs are highly selective and prefer working with technology and tool vendors that can meet their selection criteria. This includes a mix of product capabilities and marketing programs that can drive differentiation, business agility, and enhanced customer experiences.

Additional insights provided by AMI’s 2017 WW MSP Study highlight the VAR-to-MSP business transformation currently underway. Small- and mid-sized VARs are in the midst of transforming their businesses into the MSP model. The study indicates that upon planning and launching managed services, it takes around 12 to 14 months on average to attain profitability.

MSPs and their technology partners can leverage the rich insights from this study to better position themselves for success in this quickly changing technology landscape. Key steps VARs need to systematically execute, along with various KPIs they need to watch in this business transformation, are highlighted in AMI playbooks based on insights from this study.

Moreover, AMI’s 2017 Worldwide MSP Study provides global, regional, and country-specific insights and analysis, including market sizing for a comprehensive set of managed services, broken out by vertical industry and employee size segments. A preview of this study, various deliverables and methodology can be downloaded here.

For more information about AMI, or our global SMB coverage, or to arrange a complimentary webinar call 212 944 5100 or e-mail

About Access Markets International (AMI) Partners, Inc.

AMI specializes in IT, digital transformation and business services strategy and actionable market intelligence — with a strong focus on global small and medium businesses, and extending into large enterprises and the Channel Partner ecosystem. AMI-Partners’ mission is to empower clients for success with the highest quality data-driven insights, business strategy perspectives and ― go-to-market tools and solutions. Founded by Andy Bose, the firm has built a cross-disciplinary management and analyst team with deep experience cutting across established and emerging markets.

For over 20 years AMI has helped shape the go-to-market SMB strategies of more than 500 leading IT, telecommunications and business services companies. The firm is well-known for its IT and cloud adoption-based segmentation of the SMB markets; its annual retainership services based on global tracking of SMB and Enterprise buying behavior; and its proprietary database of SMBs and Channel Partners (MSPs, CSPs, Hosters and others) in the Americas, Europe and Asia-Pacific. The firm invests significantly in data- driven analytics and insights from several thousand SMBs and Channel Partners annually, and is considered the premier source for global SMB trends and analysis.

Media Relations: For US & EMEA: Anna Zhao (

       or Nancy Carty ( Phone: (212) 944 5100

       For APAC: Kishalay Choudhury (

Source : AMI-Partners Follow on Google News


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