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Etech Global Services

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1903 Berry Drive,
Nacogdoches, Texas - 75964 United States
Phone: 936-559-2200
Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information:

Etech to Host Workshop and Exhibit at 18th Annual CCW 2017

Etech Global Services is hosting an interactive workshop that will scrutinize the importance of Artificial Intelligence and Predictive Analytics for Personalized Customer Experience at Call Center Week, The Mirage, Las Vegas.The workshop will begin at 8:00 am CST on June…

Etech Global Services Promotes Executive Team

Etech Global Services is pleased to announce the promotion of Jim Iyoob to Chief Customer Officer and Ronnie Mize to Chief Security Officer.Jim has 25+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management…

Etech Receives ISO/IEC 27001:2013 Certification

Etech Global Services is very proud to announce that it has recently received the ISO/IEC 27001:2013 certification from the International Organization for Standardization (ISO), an international standard-setting body composed of representatives from various national standards organizations. ISO 27001 is a…

Etech Global Services Signs New Contracts

Etech Global Services, a leading pioneer in the contact center industry, has recently announced new endeavors with three new clients providing services in a variety of business verticals.Etech has been awarded a contract by a leading auto insurance company to…

ICE Zooming Ahead with Enhanced Customer Convenience Features

Customer experience matters at every point in the interaction so it is always exciting to see the newest software features that can minimize effort and maximize convenience. Integrated Customer Engagement (ICE) has evolved to revolutionize the user experience. Based on…

Etech Global Services is 2017 CCW Excellence Award Finalists

For the second consecutive year, Etech Global Services has been nominated as a finalist for a prestigious CCW Excellence Award. Each year, the Call Center Week (CCW) Conference and Expo brings together the call center community to exchange information, technology,…

ICE Click to Chat Enhances Security Feature with AES Implementation

Communication between buyers, potential buyers and individuals arise at all stages of the buying cycle based on various consumer needs and many companies use their call center support systems to address these customer questions and concerns. Companies who are vetting…

Etech to Discuss Role of AI with QA in Enhancing CX at CCW 2017

Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for Personalized CX, at the 18th Annual Call Center Week, 2017. Trade show visitors from the different business verticals will enjoy a great opportunity to understand the importance…

Etech Launches New Internal Integrated Systems

Employees are an integral part of any organization and, as such, they must be treated as importantly as external customers. Organizations which hold their employees in the same high regard as they do their customers are envied for their rich…

Etech to Exhibit and Present Workshop on Transforming CX with AI at CCW 2017

Etech Global Services will exhibit at the 18th Annual Call Center Week (CCW) Conference and Expo, June 26 – June 30 in Las Vegas. Etech's Executive Vice President, Jim Iyoob, and Chief Operating Officer, Kaylene Eckels will also be facilitating…

Announcing Enhancement to ICE – Interaction and Analytics; Integrated

Each customer experience is important and you can learn a lot from these interactions about the needs and demands of the consumers. The success or failure of your products and services largely depends on acceptance by the consumers and your…


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