Media Newsroom of

Working Solutions

1820 Preston Park Blvd., Suite 200
Plano, TX 75093
Phone: 9729644800
Website: http://www.workingsolutions.com

With 20 years of success, Working Solutions is recognized for home-based contact center solutions by industry analysts Gartner and Ovum. Based in Plano, Texas, the company's U.S network has independent agents in 50 states.

As Tax Season Approaches, Working Solutions Hiring Thousands of Remote Agents

Working Solutions, a recognized leader in onshore contact center outsourcing, announced today it is seeking more than 4,000 customer service agents for the upcoming 2020 tax-preparation season that runs January through April. Working Solutions chief executive Kim Houlne said: “We…

Working Solutions Now Hiring Thousands of Work-at-Home Agents as Holiday Sales Grow

As holiday hiring peaks, Working Solutions, a recognized leader in onshore contact center outsourcing, announced today it is now seeking customer service agents to help meet increased demand from a variety of clients. The company also is hiring more than…

Holiday Hiring Brisk at Working Solutions

Working Solutions, a recognized leader in on-demand, onshore contact center outsourcing, announced today it continues to seek independent, work-from-home agents to meet the demands of its retail and travel industry clients. The company now is seeking to hire more than 4,000…

Working Solutions Named Among Best Places to Work in North Texas

Working Solutions, a Dallas-based, contact center solutions outsourcer, was named among the Best Places to Work in North Texas at the Dallas Business Journal’s 17th annual Best Places to Work Awards ceremony. Selected from a list of several hundred companies…

Local Chief Executive Spotlights Need for On-Demand Workers on Popular Dallas TV Segment

Demand remains high for work-at-home contact center agents, said Kim Houlne, founder and chief executive of Dallas-based Working Solutions, on WFAA’s Good Morning Texas.  Houlne pioneered the virtual call center model in 1996. Her woman-owned company leads the space today with…

Working Solutions Hiring 1,000s for Holidays

Working Solutions Hiring 1,000s for Holidays

Holiday hiring in 2018 dropped 6.4% from 2017, according to a recent report published in Retail Dive, and indications are that trend will hold for the 2019 hiring season. Most experts cite the rise of e-commerce for the stagnation. Countering…

Working Solutions Poll Reveals the Face and Challenges of a Travel Agent

Working Solutions Poll Reveals the Face and Challenges of a Travel Agent

Working Solutions, a leader in on-demand contact center outsourcing, polled nearly 1,000 travel agents in its remote workforce to document their expertise and the challenges they face. Of the agents surveyed, more than half (56%) had 10+ years of industry…

WSOL Makes FlexJobs' 2019 Top 100 Companies

For five years in a row, Working Solutions, a leader in on-demand contact center solutions, continues to be among FlexJobs’ Top 100 Companies with Remote Jobs, placing #5 in the 2019 analysis of more than 51,000 businesses in its database.…

Working Solutions Names New Strategic Technology Officer

Working Solutions, a leader in contact center solutions, named Ashok Narayanan its new strategic technology officer to optimize business performance delivered by its on-demand workforce. With 20+ years in travel and healthcare, Narayanan joins the company from Vizient, Inc.. There,…

Working Solutions Earns Spot Among REBRAND 100® Global Awards

The refreshed brand of Working Solutions, a leader in on-demand contact center outsourcing, earns this woman-owned business a place of merit among the 2018 REBRAND 100® Global Awards. Other winners include Cadillac, Capgemini and the Dallas/Fort Worth International Airport. REBRAND™, an…

Working Solutions Ranks #10 in FlexJobs' 100 Top Companies With Remote Jobs

Working Solutions, a recognized leader in on-demand contact center solutions, ranks high in FlexJobs’ 2018 Top 100 Companies for remote work. Four years running, the company made the list with its third consecutive year honored in the Top 10. “The…

Refreshed Brand Captures Company's Spirit

Refreshed Brand Captures Company's Spirit

After more than 20 years of contact center services, Working Solutions is evolving the look and feel of its well-established brand, dedicated to great customer experiences. “Our industry is ever-changing, especially over the last 14 years,” said Gail Rigler, chief…

Dallas Business Journal Recognizes Working Solutions CEO

Dallas Business Journal Recognizes Working Solutions CEO

Kim Houlne, chief executive of Working Solutions, will be among those honored at the Dallas Business Journal's (DBJ) 2017 Women in Business Awards.  An industry pioneer, Houlne founded her virtual contact center services company more than 20 years ago. In a…

Working Solutions Welcomes New Senior Vice President

Working Solutions Welcomes New Senior Vice President

As the new senior vice president of Business Development for Working Solutions, Troy Hesselgesser brings cross-industry insight in serving contact center clients and their customers. He has sold to companies such as Disney Studios, SpaceX and Toyota. Whatever the business,…

Working Solutions Places Among FlexJobs Top 10 Companies with Remote Jobs

Working Solutions Places Among FlexJobs Top 10 Companies with Remote Jobs

For the second year in a row—and distinguishing itself among more than 47,000 businesses—Working Solutions made the top 10 out of this year’s FlexJobs Top 100 companies offering the most “remote-friendly” opportunities. The 2017 annual ranking placed Working Solutions, a…

Want to Succeed in Business? Think Ketchup.

​​​​Building a business is a lot like getting ketchup out of a bottle. To succeed, you got to coax it, shake it, and even, “windmill” it. But once flowing, there’s no stopping it. Kim Houlne, president and chief executive of Working…

Working Solutions Chief Executive Kim Houlne Featured on KERA

​Working Solutions chief executive Kim Houlne will be featured on KERA’s CEO series as the company celebrates 20 years of leadership in on-demand workforce services. Houlne will be spotlighted at 7:30 p.m. Oct. 7 in an interview with Lee Cullum,…

Gartner Cites Working Solutions as a "Rising Star" Among Industry's Customer Management BPO Service Providers

Gartner, a leading advisory company, lists Working Solutions as a “Rising Star” for Customer Management business process outsourcing (CM BPO) among other respected industry leaders in its 2016 analysis of BPO services. Working Solutions—with its U.S. network of more than…

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