Press Release (ePRNews.com) - AUSTIN, Texas - Sep 04, 2018 - Ms. Ashley M. Fitzsimmons, CISR, Customer Service Representative and Producer for Fitzsimmons Insurance Agency, Inc., in Forest City, Pennsylvania, was awarded the most prestigious honor available to insurance customer service representatives: the 2018 National Outstanding Customer Support Representative (CSR) of the Year Award.
The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected Ms. Fitzsimmons as the winner of this award from a pool of 28 state winners. She is one of the five national finalists chosen by a blue-ribbon panel of judges. Finalists were evaluated on their individual contributions to the insurance community and the strength of their essays written on the topic: “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”
Ashley Fitzsimmons was praised by an associate for “her high ethical standards and strong advocacy for her clients.”
It’s an industry affectionately known to be stale, male and pale. Millennials, or pretty much people in general, are not banging on doors begging to be hired to work for their local agency. In an environment where I feel essentially any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.
In her essay, Ms. Fitzsimmons mentions that not everyone loves insurance. She put it this way:
“It’s an industry affectionately known to be stale, male and pale. Millennials, or pretty much people in general, are not banging on doors begging to be hired to work for their local agency. In an environment where I feel essentially any agency will say they are understaffed, it’s important for us as customer service representatives to find the best way to manage our workload while still being able to provide the customer service that our clients deserve.”
Ms. Fitzsimmons receives a cash award of $2,000, a distinctive gold and diamond lapel pin, and her name inscribed on a sculpture on permanent display at The National Alliance headquarters in Austin, Texas. Her employer, Fitzsimmons Insurance Agency, Inc. will also receive a scholarship for participation in any National Alliance program.
In addition to the national award recipient, four national finalists were chosen from a competitive field of applicants:
· Starr L. Marshall, CISR with Reliable Agency, in Cloquet, Minnesota
· Stacey M. Migliano, CISR with The Trottier Insurance Group, in Kenosha, Wisconsin
· Kendall I. Pori, CIC with Protectors Insurance, LLC, in Medford, Oregon
· Laura A. VanderSteeg, CISR with Fisher Brown Bottrell Insurance, Inc., in Jackson, Mississippi
Finalists receive a special gold and garnet lapel pin, a $500 cash award, and publicity in a national trade journal.
For additional information about this award, contact The National Alliance for Insurance Education & Research: P. O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; Email firstname.lastname@example.org;Website: www.TheNationalAlliance.com. Source :
The National Alliance for Insurance Education & Research