Perfrax, Inc. Launches TrueDEM Work-From-Home Edition, an Office 365 End-User Experience Monitoring Solution

Perfrax, Inc. Launches TrueDEM Work-From-Home Edition, an Office 365 End-User Experience Monitoring Solution

Press Release ( - KENNETT SQUARE, Pa. - Apr 06, 2020 - ​​Perfrax, Inc., a leading provider of digital experience monitoring (DEM) and real user monitoring (RUM) solutions, today announced an enhancement to its TrueDEM end-user monitoring application suite. The newly updated version now includes Microsoft Teams call quality monitoring, for users on Microsoft’s Office 365 platform.

“TrueDEM was designed to be both the easiest, and the most intelligent user experience monitoring solution available. We also knew that privacy was paramount. We had to protect users’ personal information, while giving IT teams what they need,” according to Gary Steere, CEO of Perfrax. “As you can imagine, ‘easy’, ‘most intelligent’ and ‘privacy protection’ do not often go together. It took a lot of late nights and sacrificed weekends. But the result is exactly what we envisioned. Now that we provide integrated call quality monitoring for Microsoft Teams, TrueDEM is the ultimate solution for ensuring a positive user experience.”

TrueDEM first launched for public use in January 2020 and was an immediate success. By detecting issues far in advance of other monitoring products, TrueDEM has proven itself a valuable tool for IT departments in need of better and more accurate end-user experience monitoring. The ease of deployment combined with end-user privacy makes it the perfect solution for corporations using SaaS platforms while are users working in the office or working from home.

TrueDEM provides detailed analytics about the personal experience of each user on common collaboration platforms such as Microsoft 365 and Microsoft Teams. TrueDEM also supports CRM solutions such as Dynamics 365 and TrueDEM encompasses multiple categories of digital experience monitoring products including real user monitoring, synthetic transactions or simulations, end-point monitoring and unified communications reporting. The telemetry gathered is analyzed and then transmitted to a real-time dashboard where IT administrators can see trends to the minute. 

About TrueDEM

TrueDEM is the first end-user experience monitoring solution that was designed and built from the ground up in the age of SaaS. TrueDEM combines unparalleled ease of installation with security and privacy. Data is analyzed by a revolutionary cloud-based artificial intelligence engine performing what Perfrax calls performance refraction, or Perfraction®.

About Perfrax

Perfrax is located in historic Kennett Square, PA. The company specializes in end-user experience monitoring and reporting solutions for Microsoft platforms such as Office 365, Microsoft 365 and Dynamics 365. The company website is and additional contact details may be found on this page:

All product and company names herein may be trademarks of their registered owners. Perfraction® is a registered trademark of Perfrax, Inc.

More information may be requested by contacting Perfrax, Inc. at or via email at

Source : Perfrax, Inc
Business Info :
Perfrax, Inc.

CATEGORIES : Information Technology


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