#Call Center Press Releases

Focus Services Appoints Ben Joe Markland as Chief Operations Officer

Focus Services Appoints Ben Joe Markland as Chief Operations Officer

Focus Services, a leading provider of third-party contact center services, announced that Ben Joe Markland has been promoted to the Chief Operations Officer. The contact center provider is continuing to broaden its leadership team in preparation for its next wave of…

Eligasht Call Center: A New Chapter for the Tourism Industry

Eligasht Call Center: A New Chapter for the Tourism Industry

Nowadays, travel companies are competing to achieve higher levels of customer satisfaction with an accelerated pace. Which one of these competitors can overcome the others by providing services such as flight, hotel, and tour reservations through integrated communication with the…

DVSAnalytics Delivers RingCentral Integration

DVSAnalytics, a leading provider of employee engagement and analytics software for contact centers, today announced a new integration for Encore® – an intelligent, fully integrated workforce optimization and management suite – with RingCentral’s Unified Communications as a Service (UCaaS). RingCentral…

NobelBiz™ Delivers Number Registration and Certification Services to LocalTouch® Customers, Powered by Numeracle™

NobelBiz™ Delivers Number Registration and Certification Services to LocalTouch® Customers, Powered by Numeracle™

Numeracle™, Inc., the pioneer of robocall blocking and labeling visibility and control in the calling ecosystem, and NobelBiz™, leading innovator in the contact center technology industry, today announced a collaborative solutions delivery model enabling NobelBiz to provide Numeracle’s Number Registration and Trusted Entity™ Certification solutions to customers…

DVSAnalytics Workforce Optimization and Engagement Management Solutions on Display at Avaya ENGAGE 2019 Solutions Expo

DVSAnalytics, a leading provider of enterprise-class contact center solutions, will be showcasing its portfolio of workforce optimization (WFO) and workforce engagement management (WEM) solutions this week at Avaya ENGAGE®. The Encore® WFO/WEM solution set includes interaction recording, quality management, analytics,…

ContactUS Communications Launches Master Agency Featuring NICE inContact CXone

ContactUS Communications Launches Master Agency Featuring NICE inContact CXone

ContactUS Communications, a U.S.-based provider of contact center services, launched its Master Agency division, anchored by NICE inContact, to better serve its clients and the global contact center market. The new division opens with strong market momentum, including the selection…

Rethink Staffing Commits to Philadelphia and Kensington, Bringing a Visionary Approach for a Fair Trade Call Center and a Living Wage to the Region This Fall

​What if there was a way to bring back middle-class employment to America’s inner cities? Entrepreneur Mike Dershowitz, a Philadelphia native, is committed to his vision, which was tested and proven by him in the Philippines, that in the developing…

Numeracle and NobelBiz Team Up to Provide Trusted Local Caller ID Management Solutions

​Numeracle™, Inc., the pioneer of robocall blocking and labeling visibility in the calling ecosystem, and NobelBiz™, leading innovator in the contact center technology industry, announced today at the 2018 PACE Washington Summit, a collaborative engagement between the two companies to…

Konnektive CRM Launches FunnelKonnekt – the Greatest Innovation to Hit E-Commerce in Years

Konnektive CRM is proud to announce one of its newest & most useful features, FunnelKonnekt! By enabling advertisers to build lead pages, sales funnels, e-commerce sites, and even upsell and downsell sequences, FunnelKonnekt makes building a full ecommerce site fast and easy…

Numeracle Extends Number Registration Across the Network With NumeraList

Numeracle™ Inc., the pioneer of robocall blocking and labeling visibility in the new calling ecosystem, today announced the expansion of its NumeraList™ number registration services to include the addition of thousands of new numbers from verified, trusted and known entities spanning…

MetricNet's Jeff Rumburg to Speak at ICMI's Contact Center Demo 2018

ICMI has announced its speaker lineup for this year’s annual demo and conference in Las Vegas, Nevada. MetricNet is pleased to announce that, for the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker. Jeff…

IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack

IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers are looking for more options when…

Alpha Connect Announces New Customer Service Location in Las Vegas

Alpha Connect, a leading provider of customer service solutions to other businesses, is pleased to announce that they have finished work on a new location in Las Vegas, Nevada. The company recently finished work on the new location and anticipates starting…

IVR Technology Group Named a Value-Added Reseller for Leading Omnichannel Contact Center Platform, XCALLY

IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology Group's "full stack" of communications technologies and helps European…

DealerFocus to Showcase Its Cloud-Based, Virtual BDC Software in FCA US Exhibit at 2018 NADA Show in Las Vegas

DealerFocus to Showcase Its Cloud-Based, Virtual BDC Software in FCA US Exhibit at 2018 NADA Show in Las Vegas

DealerFocus™ announced today that it will showcase its BDC Call Center solutions and software in the FCA US exhibit #214N, at the 2018 National Automobile Dealer Association Show, in the Las Vegas Convention Center, today thru Sunday, March 25. “Out…

viiz Cuts the Ribbon at New Call Center in Calgary

viiz Cuts the Ribbon at New Call Center in Calgary

viiz communications, a leader in voice and platform services for the telecommunications industry, hosted the grand opening of its new call center in Calgary yesterday. Staff at this center will support viiz telecommunications customers in the areas of Emergency Services, Operator…

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services, a leading provider of third party contact center services, today announced a significant expansion into the European market. Focus Services has established centers in the UK and an at home agent program in Germany. As outsourcing customer service becomes…

Quality Contact Solutions, Inc. has registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise

Quality Contact Solutions (QCS) registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise.  QCS will qualify for contract dollars which are set aside by the government to be spent on small businesses…

Mass Markets on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine's exclusive ranking of the Fastest Growing Private…

Iowa City firm adding 100 firms, named to Inc.’s Fastest Growing List

Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine's exclusive ranking of the Fastest Growing Private…

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