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customer experience Press Releases

FROM, The Digital Transformation Agency appoints Chris Apostle and Greg Cannon to senior leadership roles

FROM, The Digital Transformation Agency, today announced the addition of two senior digital visionaries to its team:  Chris Apostle to senior vice president, Client Partner and Greg Cannon to senior vice president, Digital Strategy & Marketing.Chris' career has been defined…

FrontLine Group Announces New Website with Proactive Live Chat Capability

FrontLine Group, the Business Process Outsourcing (BPO) subsidiary of Canadian industry giant CBV Collections Services Ltd., has launched their new website featuring interactive chat capabilities."The newly designed website (www.flgfrontline.com) not only better reflects the unmatched customer experience that we offer,…

IST Enables Organizations to Offer Connected Customer Experience with Launch of New Cloud Platform

IST Enables Organizations to Offer Connected Customer Experience with Launch of New Cloud Platform

Dubai, United Arab Emirates – Continuing to build on their 15-year legacy of enabling enterprises in the Middle East to deploy customer-centric contact centers that deliver improved customer outcomes, IST, the customer experience technology specialists, today announced the launch of…

Execs In The Know Hires Errol Greene as Vice President

Execs In The Know, a global network of customer experience professionals, is pleased to announce the recent hire of Errol Greene, who joins the EITK team as Vice President. Within this role, Greene will be responsible for a variety of…

Blue Bite Named a 2017 Gartner 'Cool Vendor'

Blue Bite Named a 2017 Gartner 'Cool Vendor'

​Blue Bite, a digital experience engine, has been selected by Gartner, Inc. as a Cool Vendor in the Cool Vendors in Transforming Multichannel to Unified Retail Commerce, 2017 report by Joanne Joliet, Miriam Burt and Kelsie Marian. The report identifies…

CustomersFirst Now Announces New Release of CFN Insight™ at the Gainsight Pulse 2017 Customer Success Conference

CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, is announcing major new features in their CFN Insight™ software during the Gainsight Pulse 2017 conference this week: the CFN Customer Journey Dashboard™, the CFN…

CustomersFirst Now Hosts Customer Journey Mapping Workshop in Denver

CustomersFirst Now Hosts Customer Journey Mapping Workshop in Denver

CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) Program implementation, is hosting a full day workshop to help companies build their customer journey maps the right way to achieve a better experience for their customers.For companies who are…

University of Essex Selects CloudCherry to Manage and Enhance Student Experience

CloudCherry, an omni-channel, end-to-end customer experience SaaS management platform, today announced that the University of Essex is powering its customer experience efforts with CloudCherry's SaaS-based Customer Experience Management (CEM) offering. The University uses the software in its food outlets and…

– Swyx and CAS Software announce partnership to create communication channels of the future

– Swyx and CAS Software announce partnership to create communication channels of the future

Unified communications vendor, Swyx Solutions AG and CRM expert, CAS Software AG are deepening their existing collaboration. The common goal is to open up new channels for customer communications and to bundle all contact types into one single solution. Companies…

Marketing Firm Owner Patrick McFadden Predicts the Future of Branding

Marketing Firm Owner Patrick McFadden Predicts the Future of Branding

What should your No. 1 future branding priority be, according to marketing expert Patrick McFadden? Logo, identity, mascot, and tagline.In his most recent interview with Future of Everything on the future of branding he says, "The future of branding is…

Marketforce to host 4th annual 20:20 Customer Experience Summit on 4th & 5th July 2017 in London

Marketforce to host 4th annual 20:20 Customer Experience Summit on 4th & 5th July 2017 in London

The event covers all aspects of a modern customer experience, including the ultimate in personalisation, the increasing role of robotics and AI, creating a CX innovation culture and measuring both the customer journey and CX ROI. This conference is your…

London to Host Customer Experience Management Summit

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.The…

CustomersFirst Now, LLC Launches CFN Insight™, a SaaS-based Customer Journey Mapping Software

CustomersFirst Now, LLC (CFN), a leader in Customer Experience (CX) Program implementation, has released CFN Insight™, a ground-breaking Customer Journey Mapping software that drives internal actions, and leads to Customer Delight and financial improvements.CFN Insight is a SaaS-based business management…

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

Traditional Retailers Must Adopt Pizza Delivery Sales Model, Says New Research From Catalyst

​​Convenience, better deals, crowds, and the desire for instant gratification have driven more customers online, but savvy traditional retailers can still win the retail game by creating more personal, efficient and unified customer experiences, according to a new research study…

Customer Management Executives From Square & Petco Join Execs In The Know 2017 Corporate Advisory B

Execs In The Know, advocates for the Customer Experience Executive, have announced two new additions to their 2017 Corporate Advisory Board. Nate Rosenthal, Head of Customer Support at Square and Jodi Watson, SVP Petco Direct and acting Chief Marketing Officer…

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion to showcase latest versions of its CX Platforms at Customer Contact Week 2017

Servion Global Solutions, a global Customer Experience Management specialist, today announced that it will showcase the 2017 version of its CX Platforms at the Customer Contact Week Conference and Expo, Novotel London West in UK, to be held 20th -…

Announcing the 2016 International Service Excellence Award Winners

Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award.The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International…

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Buffalo Thunder Resort and Casino Contracts With migo IQ for a Real-World Personalization Platform in 20+ Retail and Entertainment Venues

Retail tech startup migo IQ recently signed on a significant new client, Buffalo Thunder Resort and Casino, in late November. Buffalo Thunder Resort and Casino is located and operated by the Pueblo of Pojoaque, just north of Santa Fe, New…

ItsPayd is Pleased to Announce the Addition of Dispatch Center LTD., to Its Affiliate Partnership Program

ItsPayd is pleased to announce the addition of Dispatch Center LTD., to its Affiliate Partnership Program. Dispatch Center is the premier alarm monitoring and rapid response service center in Texas. Dispatch Center is a UL Listed central station that serves…

ItsPayd Gets Shortlisted for the 2016-2017 Cloud Awards

​​ItsPayd is a finalist in the 2016-2017 Cloud Awards Program in the category B2B Customer Strategy and Most Promising Start-Up. Now entering its seventh year, the cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market.…

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