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customer experience Press Releases

Solstice Sales Executive Honored by New York Insurance Agency Group

Solstice Sales Executive Honored by New York Insurance Agency Group

Solstice Benefits, Inc. (Solstice), sales executive Gabriel Gauthier was recently honored with the 2017 Award of Excellence by EMS Group, a partnership of four insurance agencies in Western New York. The award recognizes Mr. Gauthier’s dedication and passion to serve…

Canadian Tech Company Develops Solution for Fundraising in the Non-Profit Sector

Canadian Tech Company Develops Solution for Fundraising in the Non-Profit Sector

​​Technology consulting and software development firm, Frequency Foundry, has developed a unique donor management solution on Microsoft’s Dynamics 365 platform called Amplify. The Foundry team has dedicated its resources to develop an intuitive software solution that manages fundraising activities, campaigns…

Omantel Partners With mAdme to Better Engage Digitally With Their Customers and Widen Revenue Streams and Profitability

Omantel Partners With mAdme to Better Engage Digitally With Their Customers and Widen Revenue Streams and Profitability

mAdme, a leading digital marketing hub for operators that delivers the highest customer engagement rates through real-time, on-device contextual notifications, today announced that Omantel, the Sultanate’s first and premier integrated telecommunications service provider, has chosen mAdme’s ImpactConversionTM Platform to further lead…

MetricNet's Jeff Rumburg to Speak at ICMI's Contact Center Expo 2018

MetricNet's Jeff Rumburg to Speak at ICMI's Contact Center Expo 2018

The International Customer Management Institute (ICMI), the authority on contact centers, has announced its speaker lineup for ICMI Contact Center Expo 2018 in Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, managing partner of MetricNet, has been selected…

Vibes Announces New Mobile Loyalty Capability to Help Marketers Streamline Loyalty Enrollment and Engagement

Vibes Announces New Mobile Loyalty Capability to Help Marketers Streamline Loyalty Enrollment and Engagement

​Vibes, the leading mobile engagement platform for enterprises, today announced a new mobile loyalty solution to help brand marketers grow loyalty member enrollment and engagement. Automatic Loyalty Enrollment (ALE) removes the friction from manual, paper-based forms and lets brands easily…

Deltek Selects Logi-Serve to Help Identify Top B2B Sales Representatives

Deltek Selects Logi-Serve to Help Identify Top B2B Sales Representatives

​Logi-Serve recently announced that Deltek, the leading global provider of enterprise software and information solutions, has selected its assessment tool to help identify top talent for B2B sales roles in North America. The Logi-Serve sales-and-service assessment tool helps improve sales…

Learning Experts to Present Strategies for Extended Enterprise Training Success

Learning Experts to Present Strategies for Extended Enterprise Training Success

Independent research and consulting firm Talented Learning today announced that it will team-up with technology innovators, Qlik and Litmos by CallidusCloud, at a free webinar designed to help businesses win extended enterprise hearts and minds through training."How to Succeed at…

Frequency Foundry Announces the Hiring of Dynamics 365 Industry Leader to Lead Direct and Channel Sales

Frequency Foundry Announces the Hiring of Dynamics 365 Industry Leader to Lead Direct and Channel Sales

Frequency Foundry Inc., a technology consulting firm specializing in Customer Experience and Cloud Contact Centre solutions, has hired industry veteran, Charles Finstad, as its new senior vice president of sales. Charles has nearly 20 years of experience in the industry…

CustomersFirst Now (CFN) Named as a Leader in Customer Journey Mapping by Aragon Research

CustomersFirst Now (CFN) Named as a Leader in Customer Journey Mapping by Aragon Research

CustomersFirst Now, a Customer Experience (CX) and Journey Mapping company, has been recognized as a 'Leader' in the Aragon Research Tech Spectrum™ for Customer Journey Mapping, 2017."We are thrilled to be named a Leader in Customer Journey Mapping in Aragon's…

CustomersFirst Now (CFN) Named as a Finalist in Digital Innovation Awards by Ventana Research

CustomersFirst Now (CFN) Named as a Finalist in Digital Innovation Awards by Ventana Research

CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, has been recognized as an Award Finalist in the Ventana Research Digital Innovation Awards in the Customer Excellence category.This award recognizes technology providers that have…

MetricNet's Jeff Rumburg to Speak at 19th Annual University of Wisconsin E-Business Conference

MetricNet's Jeff Rumburg to Speak at 19th Annual University of Wisconsin E-Business Conference

The University of Wisconsin E-Business Consortium has announced its speaker lineup for this year’s annual Business Best Practices & Emerging Technologies Conference in Madison, Wisconsin. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to…

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences

Advocates for Customer Experience Professionals, Execs In The Know, have released the agenda for their next executive gathering – Customer Response Summit (CRS) Chicago. CRS Chicago will be held September 19th-21st, 2017, at the Hyatt Regency McCormick Place, in Chicago,…

CX Network launches podcast theatre of personal conversations with industry experts

The series of CX Network podcasts has already been recognised as one of the leading customer experience podcasts globallyCX Network has launched a dedicated podcast theatre, which sees the publication of a new thought leading and personal podcast with an…

Execs In The Know Announces the Formation of CX Partner Advisory Board

Execs In The Know Announces the Formation of CX Partner Advisory Board

Execs In The Know, advocates for the Customer Experience Executive and hosts of leading customer experience conference - Customer Response Summit, have announced the formation of a CX Partner Advisory Board. The 2017 Board includes seven member organizations committed to…

White Paper Examines Contact Center Workload

Parlance, developers of virtual agent solutions for enterprise call management, today released a new white paper that examines the different types of workload at play in contact center environments, and provides recommendations on how to solve many common workload challenges.…

FROM, The Digital Transformation Agency appoints Chris Apostle and Greg Cannon to senior leadership roles

FROM, The Digital Transformation Agency, today announced the addition of two senior digital visionaries to its team:  Chris Apostle to senior vice president, Client Partner and Greg Cannon to senior vice president, Digital Strategy & Marketing.Chris' career has been defined…

FrontLine Group Announces New Website with Proactive Live Chat Capability

FrontLine Group, the Business Process Outsourcing (BPO) subsidiary of Canadian industry giant CBV Collections Services Ltd., has launched their new website featuring interactive chat capabilities."The newly designed website (www.flgfrontline.com) not only better reflects the unmatched customer experience that we offer,…

IST Enables Organizations to Offer Connected Customer Experience with Launch of New Cloud Platform

IST Enables Organizations to Offer Connected Customer Experience with Launch of New Cloud Platform

Dubai, United Arab Emirates – Continuing to build on their 15-year legacy of enabling enterprises in the Middle East to deploy customer-centric contact centers that deliver improved customer outcomes, IST, the customer experience technology specialists, today announced the launch of…

Execs In The Know Hires Errol Greene as Vice President

Execs In The Know, a global network of customer experience professionals, is pleased to announce the recent hire of Errol Greene, who joins the EITK team as Vice President. Within this role, Greene will be responsible for a variety of…

Blue Bite Named a 2017 Gartner 'Cool Vendor'

Blue Bite Named a 2017 Gartner 'Cool Vendor'

​Blue Bite, a digital experience engine, has been selected by Gartner, Inc. as a Cool Vendor in the Cool Vendors in Transforming Multichannel to Unified Retail Commerce, 2017 report by Joanne Joliet, Miriam Burt and Kelsie Marian. The report identifies…

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