Tag :

Customer Service Press Releases

18 Percent Increase in Preference From Social Customer Service Revealed in Upcoming Webinar From SEEK & Lexer

18 Percent Increase in Preference From Social Customer Service Revealed in Upcoming  Webinar From SEEK & Lexer

Lexer has announced an exclusive 45-minute long webinar in partnership with SEEK and Amazon Web Services. Mastering The Art of Frictionless CX features SEEK Social Media Marketing Manager Holly Arrowsmith and Lexer’s VP of Success Kristy Malik and will discuss…

Miami Businesses Reliant on Field Service Representatives Provide More Sophisticated Customer Service With CRM Runner

Miami Businesses Reliant on Field Service Representatives Provide More Sophisticated Customer Service With CRM Runner

In the growing fields of delivery services, installation, repair, and warranty work, etc., business managers are now able to maintain the hawk-eye view of all operations to stay ahead of competitors and maintain the best possible service for their customers. Business managers…

The Brooks Group Moves to Downtown Greensboro Tower

The Brooks Group, a global sales training and selling solutions firm, is moving to downtown Greensboro. The move will be from their current location in the Lake Jeanette office park into a larger, higher-profile location that is a better cultural…

Working Solutions Names New Strategic Technology Officer

Working Solutions, a leader in contact center solutions, named Ashok Narayanan its new strategic technology officer to optimize business performance delivered by its on-demand workforce. With 20+ years in travel and healthcare, Narayanan joins the company from Vizient, Inc.. There,…

Alloy Software Wins Silver in 2018 Customer Sales and Service World Awards

Alloy Software today announced that its Sales and Technical Services teams have been named Silver Winners in the 13th Annual 2018 Customer Sales and Service World Awards for Customer Service Team of the Year in IT Operations. The Customer Sales…

Use Data to Measure Customer Happiness, Says CEO Brandon Frere

Learning how to determine customer happiness is crucial to the success of any business. In the United States, companies pay a steep price for poor customer service — $62 billion dollars annually. The rise of online business rating services makes…

Alloy Software Honored as a Gold Winner in the 7th Annual 2018 Consumer World Awards

Alloy Software has earned the prestigious Gold Consumer World Award for their leading ITAM/ITSM solution, Alloy Navigator Enterprise 8 in the category of Best Consumer Product or Service Excellence for companies of between 11-99 employees. Alloy Navigator Enterprise 8 is…

International Association of Women Inducts Amy Tritchler Into Its VIP Influencer of the Year Circle

The International Association of Women (IAW) honors Anny Tritchler as a 2018-2019 inductee into its VIP Influencer of the Year Circle. She is recognized with this prestigious distinction for leadership in entrepreneurship. The International Association of Women (IAW) is a…

Alpha Connect Announces New Customer Service Location in Las Vegas

Alpha Connect, a leading provider of customer service solutions to other businesses, is pleased to announce that they have finished work on a new location in Las Vegas, Nevada. The company recently finished work on the new location and anticipates starting…

Ameritech Financial Features Stellar Customer Service for Optimal Client Experience

Ameritech Financial Features Stellar Customer Service for Optimal Client Experience

​Ameritech Financial has a strong customer service team to serve the needs of enrolled clients throughout their experience with the company. Ameritech Financial is a document preparation company that helps to align federal student loan borrowers with programs that potentially…

SGEi Welcomes Joanne Samson as the New Director of Culture and Organizational Development

SGEi Welcomes Joanne Samson as the New Director of Culture and Organizational Development

SGEi, a global consulting and training company, announced this week the addition of Joanne Samson as the director of culture and organizational development. Samson will be responsible for overseeing the cultivation of unique organizational cultures that will enrich the employee…

SGEi Welcomes Dr. Amanda Wickramasinghe as the New Director of Training and Communications

SGEi Welcomes Dr. Amanda Wickramasinghe as the New Director of Training and Communications

SGEi, a global consulting and training company, announced this week the addition of Dr. Amanda Wickramasinghe as the Director of Training and Communication. Dr. Wickramasinghe will be responsible for overseeing the content of all products released by SGEi, including eLearning…

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep is pleased to be the winner of the 2017 Service of The Future Now Award. Established by global consulting agency Bluewolf, an IBM company, The Future Now Award recognizes companies of all sizes and industries who use Salesforce to…

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Outsourced customer contact centre,Ventrica was celebrating on Tuesday evening as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in…

Service First Selects VIP From Vantage Production to Deliver Extraordinary Customer Service

​Vantage Production, LLC, a leading provider of mortgage industry sales and marketing automation solutions powered by CRM data, announced today that its VIP solution has been selected by Service First Mortgage after a thorough vendor review. “Our highly-trained professional loan…

AbiliTrek Launches New Service for Travelers With Disabilities

AbiliTrek Launches New Service for Travelers With Disabilities

AbiliTrek launched AbiliCheck, its newest service which verifies that a hotel room booked on the website meets an individual’s specific accessibility needs. When an AbiliTrek user books a hotel room, a member of the AbiliTrek team will contact the hotel…

Refreshed Brand Captures Company's Spirit

Refreshed Brand Captures Company's Spirit

After more than 20 years of contact center services, Working Solutions is evolving the look and feel of its well-established brand, dedicated to great customer experiences. “Our industry is ever-changing, especially over the last 14 years,” said Gail Rigler, chief…

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence (AI) to its customer service operation. The DigitalGenius AI solution learned from previous council residents' conversations and is…

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services, a leading provider of third party contact center services, today announced a significant expansion into the European market. Focus Services has established centers in the UK and an at home agent program in Germany. As outsourcing customer service becomes…

2ndQuadrant's World Renowned Customer Service Achieves Best-in-Class Net Promoter Score

2ndQuadrant's World Renowned Customer Service Achieves Best-in-Class Net Promoter Score

2ndQuadrant, The Gold Standard in PostgreSQL Products & Services, has achieved a new Net Promoter Score® (NPS) of 78.9 based on their most recent customer satisfaction survey. Over the past two years, 2ndQuadrant has maintained an NPS score of over…

Login

Or using ePRNews Account

Don't have an account ? Sign Up

Register New Account

Or form here

Already have an account ? Login

Reset Password

Already have an account ? Login