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Customer Service Press Releases

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep is pleased to be the winner of the 2017 Service of The Future Now Award. Established by global consulting agency Bluewolf, an IBM company, The Future Now Award recognizes companies of all sizes and industries who use Salesforce to…

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design

Outsourced customer contact centre,Ventrica was celebrating on Tuesday evening as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in…

Service First Selects VIP From Vantage Production to Deliver Extraordinary Customer Service

​Vantage Production, LLC, a leading provider of mortgage industry sales and marketing automation solutions powered by CRM data, announced today that its VIP solution has been selected by Service First Mortgage after a thorough vendor review. “Our highly-trained professional loan…

AbiliTrek Launches New Service for Travelers With Disabilities

AbiliTrek Launches New Service for Travelers With Disabilities

AbiliTrek launched AbiliCheck, its newest service which verifies that a hotel room booked on the website meets an individual’s specific accessibility needs. When an AbiliTrek user books a hotel room, a member of the AbiliTrek team will contact the hotel…

Refreshed Brand Captures Company's Spirit

Refreshed Brand Captures Company's Spirit

After more than 20 years of contact center services, Working Solutions is evolving the look and feel of its well-established brand, dedicated to great customer experiences. “Our industry is ever-changing, especially over the last 14 years,” said Gail Rigler, chief…

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence (AI) to its customer service operation. The DigitalGenius AI solution learned from previous council residents' conversations and is…

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services Expands Outsourced Contact Center Solutions to the European Market

Focus Services, a leading provider of third party contact center services, today announced a significant expansion into the European market. Focus Services has established centers in the UK and an at home agent program in Germany. As outsourcing customer service becomes…

2ndQuadrant's World Renowned Customer Service Achieves Best-in-Class Net Promoter Score

2ndQuadrant's World Renowned Customer Service Achieves Best-in-Class Net Promoter Score

2ndQuadrant, The Gold Standard in PostgreSQL Products & Services, has achieved a new Net Promoter Score® (NPS) of 78.9 based on their most recent customer satisfaction survey. Over the past two years, 2ndQuadrant has maintained an NPS score of over…

Mass Markets on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets on 2017 Inc. Fastest Growing List, Hiring 100 More

Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine's exclusive ranking of the Fastest Growing Private…

Iowa City firm adding 100 firms, named to Inc.’s Fastest Growing List

Mass Markets, an American-based digital Business Process Outsourcing (BPO) firm specializing in call center customer relationship management (CRM) and customer service selling (CSS) announced today that it had been named to Inc. Magazine's exclusive ranking of the Fastest Growing Private…

Arizona Company Bringing Jobs Back Makes Inc. 500 List of America's Fastest-Growing Companies

Arizona Company Bringing Jobs Back Makes Inc. 500 List of America's Fastest-Growing Companies

Alpha Connect, a leading provider in business process outsourcing and focused on providing customer service solutions to other businesses, is ranked No. 358 in Inc. magazine’s 2017 Inc. 5000 List of the fastest growing companies in the nation. This is…

Burroughs Announces Launch of New Website

Burroughs Announces Launch of New Website

Burroughs, Inc., a provider of service for financial and retail equipment, today announced the launch of a new website interface. The site, www.burroughs.com, is designed to reflect the company's commitment to customer service and satisfaction."While our prior website has served…

Expansion continues at clixifix with another new hire

Expansion continues at clixifix with another new hire

clixifix®, a digital solutions developer for the building and construction industry, is pleased to announce the appointment of another Account manager with immediate effect.Introducing Claire Foster!  Claire has been brought on board to strengthen our Customer Account team and brings…

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences

Advocates for Customer Experience Professionals, Execs In The Know, have released the agenda for their next executive gathering – Customer Response Summit (CRS) Chicago. CRS Chicago will be held September 19th-21st, 2017, at the Hyatt Regency McCormick Place, in Chicago,…

CX Network launches podcast theatre of personal conversations with industry experts

The series of CX Network podcasts has already been recognised as one of the leading customer experience podcasts globallyCX Network has launched a dedicated podcast theatre, which sees the publication of a new thought leading and personal podcast with an…

Support Driven Launches SDX Portland: First Conference Dedicated to Developing Customer Support Skil

Support Driven (https://supportdriven.com/), a diverse, hands-on community of customer support professionals, is proud to announce its inaugural Support Driven Exposition, SDX Portland, on Saturday, July 22nd.  Presented by Help Scout (https://www.helpscout.net/), the leading  provider of customer support service and software,…

Deb Jordan of Shamrock Financial Corporation Named RAPV Affiliate of the Year

Deb Jordan of Shamrock Financial Corporation Named RAPV Affiliate of the Year

Shamrock Financial Corporation is pleased to announce that Deb Jordan, Senior Loan Officer, has been named the Realtor Association  of Pioneer Valley (RAPV) Affiliate of the Year.The RAPV is a professional trade group that strives to create a unified voice…

Family Rentals Joins the Luxury Concierge Network

Family Rentals Joins the Luxury Concierge Network

Family Rentals, a leading guest services and rentals provider in South Florida, is excited about their partnership with the Luxury Concierge Network. The Luxury Concierge Network (LCN) is an organization that builds bridges between concierge professionals from luxury residences, and…

Slaask — the Customer Service App for All Slack Users — is Strengthening Its Commitment to Large Enterprises

Slaask — the Customer Service App for All Slack Users — is Strengthening Its Commitment to Large Enterprises

Slaask (backed by Stephen Kaufer, Co-Founder and CEO of TripAdvisor) is strengthening its commitment not only to fast-growing SMBs such as TeamLeader and MorningCroissant, but also to large enterprises such as the United Nations, PETA, and Care, with a number of important milestones outlined below. Slaask and Slack are working…

Execs In The Know Hires Errol Greene as Vice President

Execs In The Know, a global network of customer experience professionals, is pleased to announce the recent hire of Errol Greene, who joins the EITK team as Vice President. Within this role, Greene will be responsible for a variety of…

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