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Customer Service Press Releases

Embrey Management Services Earns Nine National Awards for Customer Satisfaction

Embrey Management Services Earns Nine National Awards for Customer Satisfaction

Embrey Management Services has earned nine national awards for customer satisfaction from SatisFacts Insite®, a respected independent evaluator focused on the multifamily housing industry. First, Embrey Management Services placed No. 5 on the SatisFacts 2018 Top 10 Insite® Survey Company…

TSplus Expands Support Services

TSplus Expands Support Services

​Designed with an eye toward increased user satisfaction, the new online help tools are an illustration of just some of the many ways that TSplus continues to pursue the dual goals of Quality and Professionalism in 2019. Keeping Support on…

MarketBridge Wins Two Gold Stevie® Awards in 2019 for Sales & Customer Service

MarketBridge Wins Two Gold Stevie® Awards in 2019 for Sales & Customer Service

​​MarketBridge was presented with a Gold Stevie® Award in the Sales Training Practice of the Year category and a Gold Stevie® Award in the Incentive, Rewards, or Recognition Provider of the Year at the 13th annual Stevie Awards for Sales & Customer Service Friday night. The…

VIZIO Customer Service Excellence Recognized With 20 Stevie® Awards

VIZIO Customer Service Excellence Recognized With 20 Stevie® Awards

VIZIO Inc. announced today that its excellence in customer service was recognized at the 13th annual Stevie Awards for Sales & Customer Service. In addition to being a top finisher out of 180 companies and earning a coveted Grand Stevie® Award,…

Chatbots Are the Latest Trend in Content Marketing

Chatbots Are the Latest Trend in Content Marketing

Chatbots are at the forefront of marketing automation. In their latest white paper, ContentWriters explores the relationship between chatbots, customer service, and the future of content marketing. The study, published in February of 2019, details how the marketing industry is shifting…

MCE Systems Launches Mobix – World's Most Simple, Safe and Intuitive Mobile Care Platform

MCE Systems Launches Mobix – World's Most Simple, Safe and Intuitive Mobile Care Platform

MCE Systems Ltd, a global provider of mobile device lifecycle solutions, announces today the launch of Mobix - world’s first professional instant mobile care service. The service is available for immediate activation and free trial at www.mobix.group. Commenting on the launch of the…

WSOL Makes FlexJobs' 2019 Top 100 Companies

For five years in a row, Working Solutions, a leader in on-demand contact center solutions, continues to be among FlexJobs’ Top 100 Companies with Remote Jobs, placing #5 in the 2019 analysis of more than 51,000 businesses in its database.…

18 Percent Increase in Preference From Social Customer Service Revealed in Upcoming Webinar From SEEK & Lexer

18 Percent Increase in Preference From Social Customer Service Revealed in Upcoming  Webinar From SEEK & Lexer

Lexer has announced an exclusive 45-minute long webinar in partnership with SEEK and Amazon Web Services. Mastering The Art of Frictionless CX features SEEK Social Media Marketing Manager Holly Arrowsmith and Lexer’s VP of Success Kristy Malik and will discuss…

Miami Businesses Reliant on Field Service Representatives Provide More Sophisticated Customer Service With CRM Runner

Miami Businesses Reliant on Field Service Representatives Provide More Sophisticated Customer Service With CRM Runner

In the growing fields of delivery services, installation, repair, and warranty work, etc., business managers are now able to maintain the hawk-eye view of all operations to stay ahead of competitors and maintain the best possible service for their customers. Business managers…

The Brooks Group Moves to Downtown Greensboro Tower

The Brooks Group, a global sales training and selling solutions firm, is moving to downtown Greensboro. The move will be from their current location in the Lake Jeanette office park into a larger, higher-profile location that is a better cultural…

Working Solutions Names New Strategic Technology Officer

Working Solutions, a leader in contact center solutions, named Ashok Narayanan its new strategic technology officer to optimize business performance delivered by its on-demand workforce. With 20+ years in travel and healthcare, Narayanan joins the company from Vizient, Inc.. There,…

Alloy Software Wins Silver in 2018 Customer Sales and Service World Awards

Alloy Software today announced that its Sales and Technical Services teams have been named Silver Winners in the 13th Annual 2018 Customer Sales and Service World Awards for Customer Service Team of the Year in IT Operations. The Customer Sales…

Use Data to Measure Customer Happiness, Says CEO Brandon Frere

Learning how to determine customer happiness is crucial to the success of any business. In the United States, companies pay a steep price for poor customer service — $62 billion dollars annually. The rise of online business rating services makes…

Alloy Software Honored as a Gold Winner in the 7th Annual 2018 Consumer World Awards

Alloy Software has earned the prestigious Gold Consumer World Award for their leading ITAM/ITSM solution, Alloy Navigator Enterprise 8 in the category of Best Consumer Product or Service Excellence for companies of between 11-99 employees. Alloy Navigator Enterprise 8 is…

International Association of Women Inducts Amy Tritchler Into Its VIP Influencer of the Year Circle

The International Association of Women (IAW) honors Anny Tritchler as a 2018-2019 inductee into its VIP Influencer of the Year Circle. She is recognized with this prestigious distinction for leadership in entrepreneurship. The International Association of Women (IAW) is a…

Alpha Connect Announces New Customer Service Location in Las Vegas

Alpha Connect, a leading provider of customer service solutions to other businesses, is pleased to announce that they have finished work on a new location in Las Vegas, Nevada. The company recently finished work on the new location and anticipates starting…

Ameritech Financial Features Stellar Customer Service for Optimal Client Experience

Ameritech Financial Features Stellar Customer Service for Optimal Client Experience

​Ameritech Financial has a strong customer service team to serve the needs of enrolled clients throughout their experience with the company. Ameritech Financial is a document preparation company that helps to align federal student loan borrowers with programs that potentially…

SGEi Welcomes Joanne Samson as the New Director of Culture and Organizational Development

SGEi Welcomes Joanne Samson as the New Director of Culture and Organizational Development

SGEi, a global consulting and training company, announced this week the addition of Joanne Samson as the director of culture and organizational development. Samson will be responsible for overseeing the cultivation of unique organizational cultures that will enrich the employee…

SGEi Welcomes Dr. Amanda Wickramasinghe as the New Director of Training and Communications

SGEi Welcomes Dr. Amanda Wickramasinghe as the New Director of Training and Communications

SGEi, a global consulting and training company, announced this week the addition of Dr. Amanda Wickramasinghe as the Director of Training and Communication. Dr. Wickramasinghe will be responsible for overseeing the content of all products released by SGEi, including eLearning…

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep Wins Award for Using Technology to Enhance Customer Service

Nextep is pleased to be the winner of the 2017 Service of The Future Now Award. Established by global consulting agency Bluewolf, an IBM company, The Future Now Award recognizes companies of all sizes and industries who use Salesforce to…

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