You might be unaware of the rapid initiatives companies are taking to embrace digital transformation, but you are already a reason why it is progressing. As a customer, you expect companies to give you a personalized experience when you buy their products or use their services. Companies that haven’t embraced digital transformation are at the risk of losing customers to those who are leveraging digital strategies and using technology to create more customer touchpoints and broaden their customer base.
Deloitte has described the digital transformation as the use of technology by organizations to continuously evolve all aspects of their business models. It has the potential to impact every industrial sector. Using digital transformation, companies can assess customer requirements and leverage technology to build more sophisticated products that ensure customer satisfaction. Additionally, they can improve internal business processes using automation and gather data to track the performance and make more informed business decisions.
The companies that were planning to incorporate digital transformation within the next four to five years were forced to do it sooner because of the COVID-19 pandemic. While companies across the world had to shut down their operations temporarily to deal with the pandemic, they realized the need to accelerate their digital transformation initiatives. It was noticed that the companies that had the digital infrastructure already in place were the ones to recover sooner in such unprecedented times. Business leaders understood that digital transformation was necessary to adapt to the ever-changing industrial landscape and continually improve their operations.
For example, the edtech industry was given a significant push during the COVID-19 pandemic. Since they were operating online, they were successful in accommodating a large number of learners to their platforms who could not continue their education in physical classrooms. Apart from students, professionals also leveraged the eLearning platforms to upskill themselves. They prepared for industry-recognized certifications through such online programs and took courses like PMP training, CEH certification course, Six Sigma training program, and so on.
One sector that has been proactively involved in accelerating digital transformation is undoubtedly the IT industry. Amid the COVID-19 pandemic, India’s top information technology companies reported record results at the end of 2020 as their global clients ramped up their digital transformation efforts. Companies like Infosys, Wipro, Tata Consultancy Services, and HCL Technologies booked profits in an otherwise weak period. All these companies believe that technology has been a crucial enabler during the pandemic and they are prepared to face the next phase of technological innovation.
The IT sector is also looking at automating routine tasks and using machines to not only improve the workforce but also add value to their business operations. Business leaders have also realized that employees need to be trained so as to work with technology as effectively as with their colleagues. If this digital transformation wave persists, then the Indian core digital sectors will hit USD 435 billion by the year 2025.
The IT industry has adopted emerging technologies to start its digital transformation journey. Some of the promising technologies include artificial intelligence (AI), data science, machine learning, the Internet of Things (IoT), blockchain, 5G, and cloud computing. By offering digital solutions, IT companies also help other sectors leverage these powerful technologies and transform their business. For example, transportation businesses have significantly reduced their fleet downtime, address issues in real-time, and predict customer behavior by using IoT-led and AI-powered solutions provided by software companies.
Now is the best time for professionals in the technology sector to learn these new technologies and step into the world of digital transformation. Enrolling in a reputed online course will help them explore the basics of such technologies and make them better prepared for the future of the workforce.