SANDY, Utah - Aug 21, 2025 (UTC) - SynergySuite, a leading provider of AI-powered back-of-house restaurant management software, announced it has secured $12 million in a Series B funding round led by Oyster Capital, with continued support from First Analysis and an expanded multi-year credit facility from Lago Innovation. This investment will accelerate SynergySuite’s mission to simplify operations and drive scalability for enterprise and multi-unit restaurant brands through its innovative platform.
Funding Details
SynergySuite’s $12 million Series B funding round, announced on August 20, 2025, represents a significant milestone in the company’s growth within the restaurant technology sector. The round was led by Oyster Capital, based in Dublin, with continued participation from Chicago-based First Analysis and an expanded credit facility from Lago Innovation, also based in Chicago. This investment reflects strong investor confidence in SynergySuite’s category-defining technology and its consistent performance in delivering value to restaurant operators.
“Operators don’t need more dashboards and apps—they need answers,” said Jared Neilsen, CEO of SynergySuite. “This funding lets us expand our AI engine that’s already transforming operations, delivering faster decisions, smarter forecasting, and stronger margins, scaling that across thousands more locations.”
“Our customers don’t ask us for tech,” added Neilsen. “They ask us for smarter, simpler ways to run their business. That’s what our AI is built for, and now we’re scaling it even faster.”
“Too often, operators are forced to choose between best-in-breed tools and true integration,” Neilsen said. “With SynergySuite, they don’t have to choose. They get a unified platform that actually works together—and works well.”
Strategic Goals and Use of Funds
SynergySuite will allocate the $12 million to advance its strategic objectives, focusing on innovation, expansion, and customer success. The key initiatives include:
- AI and Product Innovation: Enhance the AI engine with advanced forecasting, dynamic ordering, and analytics to deliver actionable insights for restaurant operators.
- Global Expansion: Strengthen market presence in the U.S., Ireland, the UK, and Montenegro, while expanding into new regions to support global franchises.
- Customer Success Programs: Invest in onboarding, training, and support to ensure seamless platform adoption and high customer retention.
- Ecosystem Integrations: Deepen integrations with leading POS, payroll, accounting, and vendor management systems to enhance platform compatibility.
- Team Expansion: Hire top talent in engineering, sales, and customer success to support rapid growth and maintain operational excellence.
These efforts aim to reinforce SynergySuite’s leadership in delivering a unified, AI-driven platform that addresses the operational complexities of multi-unit restaurants.
Historical Funding and Growth
SynergySuite’s funding history demonstrates its steady growth and increasing market traction. The table below outlines its known funding rounds:
| Round | Date | Amount | Lead Investor | Key Notes |
|---|---|---|---|---|
| Seed | June 2018 | $2M | Undisclosed | Supported initial platform development and early market entry. |
| Series A | July 2019 | $6M | First Analysis | Fueled U.S. market expansion and product innovation. |
| Series B | August 2025 | $12M | Oyster Capital | Focused on AI enhancements, global expansion, and enterprise support. |
Founded in 2011, SynergySuite has grown from a Dublin-based startup to a global leader, serving top brands like Pollo Campero, Tropical Smoothie Cafe, and Shipley Do-Nuts. The company supports thousands of restaurant locations across multiple countries, maintaining one of the industry’s highest customer retention rates.
SynergySuite’s Technology
SynergySuite offers a cloud-based, AI-powered back-of-house platform designed to streamline operations for multi-unit restaurants. The platform unifies critical workflows, including:
- Real-Time Inventory Tracking: Monitors stock levels to minimize waste and optimize ordering.
- AI-Powered Forecasting and Ordering: Leverages machine learning for accurate demand predictions and dynamic procurement.
- Intelligent Labor Planning: Optimizes staffing based on business demand, reducing labor costs.
- Enterprise Tools: Includes automated royalty tracking and franchise rollup tools for corporate and franchisee insights.
- Robust Integrations: Connects seamlessly with leading POS, payroll, accounting, and vendor systems for a cohesive ecosystem.
The platform’s scalability supports both individual outlets and complex franchise networks, enabling operators to drive profitability and enhance guest experiences.
Industry Impact and Challenges
SynergySuite’s platform addresses critical challenges in the restaurant industry, including rising labor costs, supply chain disruptions, and thin profit margins. By automating workflows and providing actionable insights, it empowers operators to reduce waste, optimize labor, and improve operational efficiency. Its recognition in 2025 with Stevie Awards for Company of the Year (Food & Beverage and Hospitality & Leisure), Titan Awards for Restaurant and Business Technology, and a BRIX Holdings Vendor Award for Best Customer Service underscores its industry impact.
The restaurant technology market is competitive, with players like Toast and Square offering similar solutions. SynergySuite must continue to innovate, particularly in AI and integrations, while addressing challenges like integration complexities and varying global regulations.
Market Context and Industry Trends
The global restaurant management software market is projected to grow to $7.2 billion by 2027, driven by demand for digital solutions that enhance efficiency and profitability. Key trends include:
- AI and Automation: Increasing adoption of AI for forecasting, labor optimization, and operational insights.
- Unified Platforms: Demand for all-in-one solutions that integrate with existing tech ecosystems.
- Mobile-First Solutions: Growing reliance on mobile apps for real-time management.
- Franchise Scalability: Need for tools that support both corporate and franchise operations.
SynergySuite’s AI-driven, scalable platform positions it to capitalize on these trends, delivering tailored solutions for enterprise and multi-unit brands.
Stakeholder Insights
SynergySuite’s leadership remains focused on delivering practical, operator-centric solutions. The company’s commitment to AI-driven automation and deep integrations sets it apart in a crowded market. By prioritizing customer needs over complex technology, SynergySuite continues to build trust with leading brands and maintain high retention rates.
About SynergySuite
Founded in 2011 in Dublin, Ireland, and now headquartered in Sandy, Utah, SynergySuite provides an AI-powered, cloud-based platform that simplifies back-of-house operations for multi-unit restaurants. Trusted by brands like Pollo Campero, Tropical Smoothie Cafe, and Shipley Do-Nuts, the company supports thousands of locations globally with tools for inventory, labor, forecasting, and franchise management. SynergySuite’s mission is to deliver smarter, simpler solutions that drive profitability and operational excellence.
Future Outlook
With the $12 million Series B funding, SynergySuite is poised to accelerate its growth in 2025 and beyond. The company plans to expand its global footprint, enhance its AI capabilities, and deepen integrations to meet the needs of enterprise clients. By focusing on scalability and operator-centric innovation, SynergySuite aims to double its customer base within the next two years, solidifying its position as a leader in restaurant technology.
Media Contact
For more information, visit synergysuite.com.
Source : SynergySuite
