Verint Expands Partnership with Webex by Cisco to Enhance Customer Engagement through Unified Data Hub Integration

Apr 08, 2024: Verint’s partnership with Webex by Cisco has taken a significant leap forward with the integration of Verint’s Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. This integration enables organizations to leverage a unified repository of behavioral data to optimize customer engagement strategies and drive business performance.

Verint’s Open Platform, centered around a unified data hub, collects and consolidates behavioral data from various sources, including customer interactions, experiences, and workforce data. By integrating this data hub into the Webex App Hub for Webex Contact Center, organizations can access real-time insights to measure performance against customer expectations.

The integration empowers organizations to enhance customer engagement across every area of their business by leveraging rich customer engagement data. By unlocking valuable insights, organizations can optimize operations, improve service quality, and drive strategic advantage in a highly competitive market landscape.

Verint’s Open Platform offers flexibility and compatibility with a brand’s enterprise ecosystem, allowing organizations to adopt new innovations at their own pace based on business priorities. This interoperability future-proofs technology investments and drives return on investment (ROI) by enabling seamless integration with existing systems and processes.

John Bourne, Senior Vice President of Global Channels and Alliances at Verint, emphasized the strategic advantages of the partnership, stating that the integration of Verint’s CX automation capabilities with Webex App Hub empowers brands to unlock rich customer engagement data. This, in turn, enables organizations to drive operational efficiency, enhance service delivery, and gain a competitive edge in the market.

The expanded partnership between Verint and Webex by Cisco signifies a commitment to driving innovation and delivering value to customers through advanced data-driven solutions. By leveraging Verint’s unified data hub integration, organizations can unlock the full potential of their customer engagement data, driving strategic advantage and fostering long-term success in today’s dynamic business environment.