Press Release (ePRNews.com) - CA, USA - Sep 29, 2020 - Actionable Science and Cigniti Technologies are pleased to announce they have entered into a global strategic partnership, combining Actionable Science’s industry leading auto-resolution platform Rezolve™ for employee service with Cigniti’s world class independent quality engineering and software testing services.
The partnership will enable both the companies to leverage common elements of their businesses and enable Cigniti to offer Actionable Science’s Rezolve™ platform to customers for automation of their employee help desk. This partnership entails Cigniti to provide the AI-driven “auto-resolution” solution to their customers as well as handle the implementation and execution.
Actionable Science develops a full stack IT Service platform with prebuilt “auto-resolution skills” to automate Help Desk tasks across leading SaaS platforms. The solution, Rezolve™, features artificial intelligence-powered virtual assistant to provide personalized first-level support for key enterprise functions such as IT service help desk, HR support, and Knowledge Management. The virtual assistant leverages advanced technologies like Natural Language Processing (NLP), process orchestration, Data driven BPM engine, In-built live chat, and case management, to focus on “Auto-resolution” of issues and tasks at a fraction of the cost to the enterprise.
“We are excited to collaborate with Cigniti, a renowned global leader in the Independent Software Testing service industry,” said Saurabh Kumar, CEO and Co-founder of Actionable-Science. “This partnership enables us to help more enterprises meet their business transformation goals. Having our Rezolve™ solution available for Cigniti customers will enable more organizations to have access to the right tools to increase self-service adoption and enable “auto-resolution” to automate Employee Help Desk tasks which will bring significant value and savings to the organization.”
“There has been great traction towards adoption of Conversation AI-based solutions to automate support services and Actionable Science can support us in addressing such demands from clients. We are seeing our customers want a more enterprise approach to their service management journey and Actionable Science’s Rezolve™, can help fulfill that for them. By offering Actionable Science’s Rezolve™, we will help our customers transform their business-critical help desk support functions to be more efficient,” said Srikanth Chakkilam, Chief Executive Officer, Cigniti Technologies.
Cigniti is a leading independent quality engineering and software testing services Company, leading the QA space with unparalleled growth. Renowned for the global thought leadership in the industry, Cigniti draws expertise from over a decade of test engineering experience across verticals and is equipped with precision guided modules that are driven by speed, skill and accuracy. Their resolution to build a better world with better software has manifested into IP led test solutions that are transforming the scope and engagement of Software QA across verticals.
About Actionable Science
Actionable Science (www.rezolve.ai), head quartered in the San Francisco Bay Area, is a fast growing, leading provider of an auto-resolution platform and artifical intelligence help desk for employee service. Actionable Science’s Rezolve™ combines the power of advanced AI with proven customer success methodologies to power a virtuous cycle of unmatched outcomes. Rezolve™ leverages industry leading 5 types of Artificial Intelligence skills to deliver instant and fully automated Level-1 support for areas like IT Helpdesk and HR Support. Rezolve™ platform makes it easy for business to harness power of AI to deliver better employee service while reducing cost. Actionable Science is a member of the Microsoft Partner Network and is SOC2 and GDPR compliant.
About Cigniti Technologies Limited
Cigniti Technologies Limited, Global Leader in Independent Quality Engineering & Software Testing Services, is headquartered at Hyderabad, India. Cigniti’s 2,500+ experienced professionals are spread across US, UK, India, Canada, UAE, Australia and South Africa. Cigniti is the world’s first Independent Software Testing Services Company to be appraised at CMMI-SVC v1.3, Maturity Level 5, and is also ISO 9001:2015 & ISO 27001:2013 certified. Cigniti’s test offerings include AI-powered Quality Engineering, Advisory & Transformation, Digital Assurance, Next-Gen testing and Quality Assurance solutions.
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Source : Rezolve™