Coforge Launches AI Autonomous Self-Service Solution Orion

Mar 12, 2024: Coforge Limited, a leading global digital services and solutions provider, has unveiled Coforge Orion, a groundbreaking Gen AI-based autonomous self-service solution poised to redefine customer interactions across multiple industries.

Coforge Orion represents a paradigm shift in customer engagement, leveraging the power of generative AI to orchestrate seamless and personalized interactions. This innovative platform automates both outbound and inbound calls, enabling proactive engagement, intelligent responses to inquiries, and autonomous decision-making, surpassing the capabilities of conventional automation methods.

Unlike traditional scripted communication, Coforge Orion utilizes advanced AI algorithms to engage in natural, tailored conversations with each customer, adapting dynamically to the unique nuances of each interaction. This empowers businesses across diverse sectors such as travel and healthcare to streamline communication processes while nurturing deeper connections with their clientele.

Vic Gupta, Executive Vice President at Coforge, elaborated on the platform’s capabilities, stating, “Coforge Orion is an enterprise-grade AI solution designed to facilitate bi-directional human-like conversations to support sales, marketing, and customer service functions. It leverages state-of-the-art language models to initiate automated outbound calls and employs generative AI techniques for speech-to-text and text-to-speech interactions.”

Coforge Orion empowers businesses to deliver unparalleled customer experiences and optimize operational efficiencies through the transformative potential of generative AI. Customers can interact with intelligent virtual agents round-the-clock, benefitting from multilingual support and seamless engagement via familiar channels like WhatsApp and SMS. Meanwhile, businesses enjoy seamless integration with existing CRM systems and third-party APIs, while autonomous agents mitigate challenges such as high error rates and resource-intensive training efforts.

Already proven successful in pilot programs, Coforge Orion is tailored for industries including travel, banking, insurance, and healthcare, offering a comprehensive solution to elevate customer interactions and drive business growth in today’s fast-paced landscape.