If you have a growing business, providing excellent customer service is crucial. One way to achieve this is by having a well-equipped call centre. Call centre software is essential for many businesses nowadays. It helps route customer calls, create reports and overviews of work statistics, and detect and correct errors quickly. The software’s goal is to provide high-level customer support while ensuring fast response times and saving money.
For a small company or startup, implementing an effective call centre solution can seem challenging, but as your business grows, it becomes necessary. Choosing the right call centre software can help you improve customer satisfaction, streamline communication, and increase efficiency. In this blog post, we’ll introduce you to ten of the top call centre software solutions for small businesses.
Get ready to take a deep dive into some awesome small business call centre software!
If you’re looking for the best call centre software to help your business take customer service to the next level, Nextiva is one of the top contenders. This cloud-based solution offers robust functionality that makes it ideal for businesses of all sizes, from small startups to larger organisations.
Nextiva boasts a powerful suite of features including automated call routing, CRM integration and reporting tools that make it easy to monitor customer satisfaction and ensure your team is providing consistent quality support. You can even use their virtual assistant feature to automate answering simple queries and provide quick responses without any manual intervention.
Plus, Nextiva also offers competitive pricing with plans starting from as low as $20/month, making it a cost-effective option for companies on a budget. Whatever your call centre needs, Nextiva has you covered, making them one of the best small business call centre software solutions on the market.
#2. RingCentral Contact Centre
Whether you’re a sole trader in need of basic call centre services or a rapidly growing business that needs to scale its support operations, RingCentral Contact Centre is for you. The cloud-based VoIP solution offers powerful features such as automated call routing, omnichannel contact centre services, real-time performance dashboards, and more—all while being easy to use and cost-effective.
RingCentral’s OmniChannel Contact Centre helps small businesses manage phone calls, emails, web form submissions and other customer queries efficiently. You can route incoming calls to the right people or groups instantly based on customer information or the customer’s preferred communication channel; automate manual tasks like taking messages and sending notifications; and create detailed reports on agent performance to make sure that your customer service team is always at the top of its game. Plus, with its enterprise-grade security protocols and worldwide reliability, you can ensure that your customers’ data is safe at all times.
The third best call centre software solution for small businesses is Freshdesk. This cloud-based call centre software is designed specifically for customer service, and offers features such as ticketing, self-service, intelligent routing, analytics and reporting.
FreshDesk is great for businesses that are just starting out, since it is affordably priced and allows you to scale up quickly and easily as your business grows. Plus, it integrates with a wide range of popular apps like Mailchimp and Salesforce.
Other reasons why Freshdesk should be one of your top 10 call centre software solutions are:
It offers the ability to create multiple service queues so customers can get in touch with the team that best suits their needs.
It provides a comprehensive dashboard that helps you see analytics at a glance, allowing you to make informed decisions about your customer service operations.
It has built-in insights so you can stay on top of what’s happening with your team and customers at all times.
Its self-service tools enable customers to get help quickly and easily without having to wait on hold or submit a ticket.
#4. Five9 Call Centre Software
With Five9, you get one of the top call centre software solutions for growing companies. It’s designed to help you streamline your customer service operations and increase efficiency. Here are some of its features that make it stand out:
If you’ve got customers coming in from multiple channels, Five9 has got you covered. The software offers support for phone, webchat, email, SMS and social media. Having this multi-channel capability means that customers can reach out in their preferred method and get answers quickly.
Five9 also comes equipped with AI-driven automation tools that can help streamline customer support tasks like call routing and ticket creation. This helps provide a great customer experience while freeing up your agents to handle more complex queries and tasks.
Built-In Analytics & Reporting Tools
Analysing customer data helps you gain valuable insights into how customers interact with your business. With Five9’s built-in analytics and reporting tools, you can easily track customer interactions, analyse customer behaviour and trends, and discover areas for improvement in your call centre operations.
#5. Talkdesk Call Centre Software
If you’re looking for a powerful, yet easy-to-use call centre software solution for your small business, Talkdesk could be a great option. This Cloud-based contact center software solution is designed to help you manage all of your customer service operations in one place. Plus, it comes with all the features you need to provide exceptional customer support.
Here’s what makes Talkdesk such a great call centre software solution for small businesses:
Easy Setup: Talkdesk is incredibly easy to set up, so you can get started in minutes without needing any technical expertise.
Automation: Talkdesk comes with an intelligent automation feature that allows you to quickly and easily route calls and manage customer inquiries effectively.
Reporting & Analytics: The reporting and analytics tools help you track performance over time and identify areas of improvement.
Scalability: It’s also highly scalable, so you can easily add more users or features as your business grows and evolves.
Security: Talkdesk offers robust security features so your data stays safe and secure at all times.
#6. Aircall Call Center Software
Here’s one you may not know about: Aircall. It’s a cloud-based call centre software designed specifically for small businesses. Aircall supports inbound and outbound calls, provides insights into customer service performance, and integrates with other business tools like Salesforce and Zendesk.
Aircall is an ideal call centre solution for small businesses because of its intuitive design, customizable features, and affordability. First, the user interface is incredibly easy to use with drag-and-drop features for creating custom workflows. Second, it’s highly customizable; you can add custom fields, tags and notes to capture customer data in your workflow. And finally, you can choose from 3 different pricing tiers – basic, advanced and enterprise – so that you’re only paying for the features that you really need.
Aircall also includes features to help manage customer relationships more effectively. You can create automated SMS reminders for customer appointments and follow-ups, record customer responses to gauge customer satisfaction levels, and access real-time analytics to identify trends and improve customer service performance.
#7. Bitrix24 Call Centre Software
Are you looking for a call centre software solution that can scale with your small business? Look no further than Bitrix24!
Bitrix24 is a comprehensive cloud-based call centre software solution with inbuilt CRM Software that can help you manage all of your customer service enquiries with ease. This is a great choice for small businesses because it combines an array of powerful features with an affordable price point. Here are some of the features that make Bitrix24 stand out:
Automated workflow management
Reporting and analytics tools
Call routing and tracking capabilities
Predictive dialling technology
Ticketing and CRM features
AI-powered chatbot support
Omnichannel customer support options
Customizable dashboards and user interfaces
Bitrix 24 is also incredibly easy to set up and use, so you’ll be up and running in no time!
#8. Hubspot Service Hub
At number 8, we have Hubspot Service Hub. This cloud-based customer service software solution is great for small companies who are just starting out and need all their customer service needs in one place. One of the best features of Hubspot Service Hub is its central hub that integrates with your other existing apps and data to offer a comprehensive suite of customer service tools.
Some of the features that make Hubspot Service Hub great for small businesses include:
Support tickets: You can create and manage customer support tickets right from the dashboard, helping to centralise your support operations and make sure all issues are taken care of quickly and efficiently.
Live chat: With built-in live chat, you can interact with customers in real time, providing them with quick answers and solutions.
Automation tools: You can also automate tasks such as creating knowledge base articles and sending follow up emails, taking some of the burden off your support team’s plate while ensuring customers get the help they need in a timely manner.
Knowledge base articles: Creating a comprehensive knowledge base can help you save time by giving customers easy access to answers to common questions without needing to contact your team directly.
So if you’re looking for a comprehensive, easy to use call centre software solution specifically designed for small businesses then look no further than Hubspot Service Hub!
#9. Zendesk Sell
You may not have heard of Zendesk Sell, but it’s one of the top 10 call centre software solutions for growing businesses. It offers a range of powerful features tailored to small business call centres and makes it easy to manage customer relationships, track sales performance and boost productivity.
With Zendesk Sell, you’ll get:
A user-friendly interface that allows you to track conversations with customers and prospects in real-time
Automated features that help you quickly respond to customer queries, from setting up appointments to taking payments
Insights into performance, such as team performance metrics and individual customer data
Customizable notifications for activities like upcoming appointments or overdue follow-ups
Email integration that allows you to keep track of all customer communication in one place
#10. Content Guru Storm Contact Centre Software
At number 10, we have Content Guru Storm, It’s a cloud-based call centre software solution that helps businesses in providing superior customer experience.
Content Guru provides its users with a set of features to automate call centre operations and make the contact centre more efficient. With its built-in analytics and reporting tools, you can analyse the performance of your team and identify the areas where improvement is needed.
Some of its features include:
Easy integration with CRMs, such as Salesforce and Apptivo to provide complete visibility of customer data
Automated call routing that captures caller information and routes it to the right agent based on skill set, availability and more
Automatic speech recognition (ASR) technology for text-to-speech interactions, making it easier for customers to interact with the system
Cloud call recording for easy playback, archiving or review of conversations
Content Guru is also highly scalable and can easily integrate with other third party systems like artificial intelligence (AI) or machine learning (ML) solutions. This makes it an ideal choice for businesses that are looking for a reliable solution that can grow along with them.
With the right call centre software, you’re able to stay on top of customer service, regardless of your organisation’s size. From customer relationship management solutions to omnichannel systems, there’s a range of solutions available to help small businesses optimise their call centre operations.
Whether you’re looking for a system with advanced features like AI-powered chatbots or simpler options like automated notifications, there’s a software solution to meet your needs. Find a system that fits with your budget and resources, and ensure your customers have the immediate assistance they need.
The right call centre software can help your business grow in unexpected ways. Your team will have the capability to provide better customer service that can lead to increased customer loyalty, a more efficient operation, and higher profitability. Find the best software for your business today!