Fusion CX Expands Presence in India with New Global Facility in Mumbai

Feb 07, 2024 Mark

Feb 07, 2024: Fusion CX, a global leader in business process management (BPM) and customer experience (CX) solutions, marked a significant milestone with the inauguration of its latest global facility in Navi Mumbai. The expansion aligns with Fusion’s PAN India growth strategy and underscores the company’s commitment to elevating service delivery and creating job opportunities in the region.

The Navi Mumbai facility launch is a key move for Fusion, showcasing its consistent growth in the Indian market. The company is set to hire more than 500 professionals, expanding its workforce in India to surpass the 10,000-employee mark.

Amitabh Vartak, Executive Vice President, Global Head of Healthcare & Life Sciences SBU, and Head of APAC operations, emphasized the strategic significance of Mumbai for Fusion’s growth. “Mumbai’s dynamic energy and abundant talent pool make it a pivotal location for Fusion’s growth. Our expanded presence in Navi Mumbai strengthens our footprint in India and boosts our ability to serve our global clientele. It also gives us the capacity to service the increasing demand from our India-based clients. This strategic move significantly enhances our commitment to the Asian BPM industry and our reach in the global market.”

Kishore Saraogi, Director, and Co-Founder of Fusion, stated, “With the expansion of our Mumbai operations, we have established a strong presence in all four regions (North, East, South, West) in India. We aspire to transform the way businesses connect with their customers by blending human expertise, technology, and omnichannel support together.”

The new global facility is equipped with advanced technology, offering a range of services, including multilingual, omnichannel customer experience management, technical support, and back-office operations across various industries like Healthcare, BFSI, Hi-Tech, Retail, and Utilities.

Basab Bordoloi, Global Chief Human Resource Officer, expressed enthusiasm about the recruitment drive, stating, “We are eager to welcome talented individuals passionate about delivering transformational business process services with a maniacal focus on customer service. We will onboard over 500 people in the next quarter and bring the unique power of the human connect, AI-ML technologies, and service excellence to our global clientele.”

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