Incident IQ Releases Support Messenger to Streamline Communications for K-12 IT Support Teams

Press Release (ePRNews.com) - Feb 24, 2021 - Incident IQ, the service management platform built for K-12, announced the release of Support Messenger — an integrated tool for IT teams to directly message with teachers and students about tech support issues. 

Using Support Messenger, IT teams can easily start message threads attached to help tickets, drag-and-drop files, share links, and receive email updates when new messages are posted while an agent is away. Support Messenger keeps ticket communications organized and gives support teams the ability to quickly respond to individual threads without having to sift through multiple inboxes.  

“Communication is crucial in any work environment, but it’s especially important for K-12 IT teams because classroom tech issues rob instructional time from teachers and students,” said R.T. Collins, Chief Operating Officer of Incident IQ. “With Support Messenger, we built an easy-to-use communication tool completely contained within Incident IQ so that the place faculty, staff, and students go to request help can be the same place they receive that help, in real time. IT teams also benefit by keeping communications more organized and reportable in the Incident IQ platform versus external tools,” Collins said. 

The release of Support Messenger reflects Incident IQ’s ongoing objective to deliver better support tools for K-12 school districts — tools that are equally useful in distance learning and in-person classrooms. Support Messenger is available now as a premium app for districts using the Incident IQ platform. 

About Incident IQ 

Incident IQ is a service management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. The Incident IQ platform was introduced in 2017 and since that time has been rapidly adopted by K-12 school districts across the U.S. Today, millions of students and teachers in districts across more than 40 states rely on the Incident IQ platform to manage and deliver mission-critical services.

Incident IQ is based in Atlanta.

Press Contact:
Matt Owensby
mowensby@incidentiq.com
1-877-747-3073 ext. 255

Source : Incident IQ Follow on Google News
Business Info :
Incident IQ
CATEGORIES : Educational Technology
SHARE :  

Login

Or using ePRNews Account

Don't have an account ? Sign Up

Register New Account

Already have an account ? Login

Reset Password

Already have an account ? Login

DISCLAIMER

If you have any concerns regarding this press release, please contact the Author / Media Contact / Business of this press release. ePRNews is not resposible for the accuracy of the news posted and do not endorse, support any product/ services/ business mentioned and hereby disclaims any content contained in this press release.