Press Release (ePRNews.com) - Coral Gables, FL - Dec 19, 2018 - Sunshine Communications is a phone answering service company that offers Spanish and English answering services to small and large organizations. Whether a business has call overflows and needs assistance or they need after-hours support, they cater to these needs. Similarly, companies that require 24-hour throughout the year answering services will find their solution at Sunshine Communication. They answer all calls in a professional and timely manner. They offer several call centre services including order taking, message taking, reservations and credit card processing. They work with experienced, bilingual and trained call centre agents.
Speaking about medical answering service, the Marketing Manager said, “Doctors are busy people. Not only do they work long hours tending to people’s aches and pains, but they also have to be available after-hours for emergency call-outs. Taking on people’s health issues is no small feat; however, Sunshine Communication Services, Inc.’s medical answering service takes away all the stress associated with keeping up with high call volumes and 24-hour access.”
Using a call answering service in medical offices is the smart decision. It’s the optimal way to manage resources when every aspect of the job is critical. Whether a part of a group practice or working as a private individual, it’s crucial that each call is a priority. Hiring full-time office staff to deal with requests is an unnecessary expense; it’s much cheaper to hire customer service professionals that one can make use of as the need arises. No more worrying about who will answer the phone on Christmas day, and all the other holidays, when nobody wants to work.
She further stated, “Confidentiality is a priority when dealing with medical issues; therefore, it’s imperative that any answering service that you choose is well aware of adhering to the principles of the Hippocratic Oath when taking messages and speaking to your patients. Our agents are HIPAA certified, and our processes are HIPAA compliant. At Sunshine Communication Services, our 40 years of experience has equipped with the expertise to train our staff to be consummate professionals, always.”
Their call centre agents are also trained to screen calls to distinguish between emergency and routine inquiries. Any billing, appointment and general information inquiries are redirected or sent to via email, text, fax or voicemail; doctors are notified of emergencies immediately, and emergency vehicles are dispatched, if necessary. Customers are used to being mistreated, ignored and sacrificed for the almighty dollar. People would instead do business with a considerate company that provides one-on-one service, than a heartless firm. Sunshine Communication Services has been in the business of supplying the best professional answering service since 1975. They know an answering service is only as excellent as its front line and their well-trained customer service representatives are subsequently the best in the business.
About Sunshine Communication
The company offers phone answering service to new and small businesses that would like to cut down on costs. The medical answering service has trained call centre agents who respond to inquiries from customers quickly and professionally.
159 Madeira Ave. Coral Gables, FL 33134
Telephone Number: 1-888-723-4580