Winbizsolutions enhances quality of its multilingual call center services through specialized training program

Press Release (ePRNews.com) - Bangalore, India - May 22, 2017 - WinBizSolutions is an India based company offering amazing class of multilingual call center support services. Talented professionals offering absolutely personalized services to their clients, round the clock support, assurance of sensitive data confidentiality and regular employee training programs and internal meetings are the main traits separating the company from others. The time zone difference is yet another factor that makes WinBizsolutions a preferred destination for outsourcing. The Indian company has emerged as one of the best call center companies having clients from almost all parts of the world.

WinBizsolutions is mainly into contact center services, eBook conversion, graphic designing and photo editing. When it comes to contact center related services, the provisions are categorized under several heads including inbound, outbound, email, chat, CATI, VA and multilingual support. Multilingual customer service is one of the main fortes of WinBizsolutions.

“Recently, the 2nd training session of the year for multilingual department is completed. Different ideas and tips were delivered by industry experts who helmed the training program.  The emerging trends and evolving colloquial inclinations were discussed in interactive sessions” the CEO looked excited. “We are extremely happy with the way things have shaped up. The agents too are more fortified and confident now. After analyzing the changes brought in at different verticals, we have plans to conduct an internal meeting by June end.”

At WinBizsolutions, a surfeit of languages is dealt with as a part of the multilingual call center services the company offers. Along with English, the company offers all types of its customer support services in Spanish, Portuguese, French, German, Dutch, Italian and many other languages. The company has always strived to be a comprehensive contact center offering both voice and non-voice solutions with exceptionality.

Training program for multilingual agents is conducted at different levels. Soon after new employees are recruited, they are subjected to a basic training program in which the working methodology of company, quality policy and service specific tips and tricks are instructed. Even after the employees start working on live multilingual support projects, regular programs are conducted to keep the employees in line with changing trends, technologies and practices in the dynamic customer support industry. Also in case of some projects with really specific requirements, immediate arrangements are made to detail project uniqueness and demands via quick training sessions.

“Training is a part of the company policy itself. For us it is inevitable to keep on bettering our quality of outsourcing services provisions. Besides, we also consider it as a commitment towards our employees as the programs are helpful in molding them into better professionals”, the CEO concluded.

 

You can always seek the support of experts at WinBizsolutions for exceptional class of call center outsourcing services. To keep all categories of customers comfortable, there are several plans and packages. To get more information, you can reach the company anytime.

Source : http://winbizsolutionsindia.com/
Business Info :
Winbizsolutions

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