Press Release (ePRNews.com) - FL, USA - Mar 14, 2018 - Sunshine Communication Services, Inc. has been in the business of providing excellent quality medical answering services. They have over 40 years’ experience, are certified and HIPAA compliant, and work with various practices with exclusive requirements regularly. To deliver an unequaled service in the said domain, Sunshine Communication Services, Inc. has communication specialists, and they are trained on how to answer calls as medical professionals would and communicate with their patients. Guarantees they offer are affordability and that clients will get their messages in real-time, whether it’s via phone, email, fax, or text message.
On the benefits of medical answering services, the Chief Executive Officer said, “Medical answering services have call operators who work 24/7 to have all needs met with. This would even mean that while you are out of the office, at home, on vacation, or out on the weekend, the call operators would take calls on your behalf and have each concern met with. There are also several answering services that give a 30-day trial for your business. If you are not hesitant about paying a wholesome, ensure to consider the trial, if not for anything.”
Medical professionals running a medical practice know that it is imperative to reply to calls from patients as soon as they can. However, not all medical answering services provide the similar levels of communication and aptitude. Their call operators may not be answering calls quickly. Medical experts can mitigate this issue by choosing the best medical answering service recognized for its dependability and professionalism. They can inquire about their procedure for managing the patient calls. The medical answering service ought to have a certain time for answering the calls. For instance, it should offer to reply to each call after one to two rings. Also, medical professionals should ask about the call escalation protocols followed by the service provider.
The Chief Executive Officer said, “According to HIPAA guidelines, every medical answering service company is required to deliver appropriate training to its personnel. In the healthcare business, discretion and security of vital patient-linked information are extremely significant. Medical answering service providers require offering the highest level of attention and care to maintain its privacy. You should choose a company having extensive experience of operating in this sector with an experienced and highly-trained team of communication specialists. Confirm the HIPAA compliance designation of the firm. The personnel must be well-trained about the urgency of patient care and heightening procedure to be followed during emergency circumstances.”
A live virtual receptionist answers calls, manages the switchboard if necessary, and does the usual reception tasks like managing calendars, scheduling appointments, and sending reminders just as an in-house receptionist would. In fact, they do it better, because they are available and offer support 24/7/635, at a fraction of the cost of a hired employee. What’s more, clients choose the hours that the live virtual receptionist works, which means that they don’t pay for services that they don’t use.
About Sunshine Communication Services, Inc.
It is a company, which has been in the business of providing excellent quality medical answering services.
Source : Sunshine Communication Services, Inc.