Customer Relationship Management

What Is a Customer Support Strategy and Why Is It Crucial?

What Is a Customer Support Strategy and Why Is It Crucial?

Customers are the most important resource for any business. Recent evidence shows that corporations treat their clients as crucial to running their businesses. In other words, pleasing your clients is vital for expanding your franchise. Efficient customer assistance is essential…

CX Startup Officium Labs Acquires SpreadsheetScheduler.com

CX Startup Officium Labs Acquires SpreadsheetScheduler.com

Officium Labs, a unique decentralized Customer Experience startup, has acquired SpreadsheetScheduler.com, adding industry-leading workforce management (WFM) tools to the Officium ServiceStack® for call center management."Workforce management is an essential part of the equation for any company looking to design incredible…

Proven Strategies for Effective Customer Service Communication

Proven Strategies for Effective Customer Service Communication

Communication with customers is one of the most important criteria for business success. Getting feedback from customers is an integral part of any company's workflow. After all, this is the only way to find out the moods and desires of…

How Call Center Solutions Helps to Engage With Clients

How Call Center Solutions Helps to Engage With Clients

Customers have more options today than ever, and they can instantly find out about better options if they feel their needs aren't being met. Great customer service has never been so important, and your customer support center is one of…

BayBridgeDigital Appoints Karen Elalouf as Vice President, Head of Sales for France & Southern Europe

BayBridgeDigital Appoints Karen Elalouf as Vice President, Head of Sales for France & Southern Europe

BayBridgeDigital, the game-changing new company that reinvents the way brands, organizations, technology and people connect through design-driven transformation, announced today Karen Elalouf has joined the leadership team reporting to Alain Attias, as Vice President, Head of Sales for France &…

Revegy and FinListics Announce Partnership Alliance

Revegy and FinListics Announce Partnership Alliance

​​​​Revegy, a leading provider of account revenue optimization technology, and FinListics, a company that helps B2B sellers analyze and speak to the financial performance of their target customers, announced today their collaboration through a new partnership alliance. This alliance allows…

Inte Q Receives a Top Rating for Measuring Emotional Loyalty by Leading Research Firm

Inte Q Receives a Top Rating for Measuring Emotional Loyalty by Leading Research Firm

Inte Q, a leader in the loyalty marketing industry, is proud to announce Forrester Research has given the organization the highest score possible in the Emotional Loyalty Measurement Services criteria in the recently released report, The Forrester Wave™: Loyalty Service Providers, Q3,…

WSOL Makes FlexJobs' 2019 Top 100 Companies

For five years in a row, Working Solutions, a leader in on-demand contact center solutions, continues to be among FlexJobs’ Top 100 Companies with Remote Jobs, placing #5 in the 2019 analysis of more than 51,000 businesses in its database.…

Akvelon, Inc. Aims to Streamline CRM Process, Announces New Salesforce Integration for Gmail

Akvelon, Inc. has just launched free Google Chrome extension that integrates your Gmail account with Salesforce. Akvelon’s Salesforce Integration for Gmail extension streamlines the CRM process, allowing the tracking and finding of relevant emails. With the use of 2 Way…

Ivy Mobility Expands Executive Team to Support Continued Rapid Growth

Ivy Mobility Inc., one of the world’s leading providers of cloud solutions, primarily to the consumer goods industry, announced today the addition of a key member to its leadership team, as it ramps up efforts to expand the team in…

Vantage Production and LendingQB Announce Platform and Software Integration

Vantage Production and LendingQB Announce Platform and Software Integration

Vantage Production, LLC, a leading provider of mortgage industry sales and marketing automation solutions, announced today that its VIP solution will be integrated with the LendingQB loan origination software (LOS). "The Vantage Production and LendingQB integration will enable us to…

Working Solutions Welcomes New Senior Vice President

Working Solutions Welcomes New Senior Vice President

As the new senior vice president of Business Development for Working Solutions, Troy Hesselgesser brings cross-industry insight in serving contact center clients and their customers. He has sold to companies such as Disney Studios, SpaceX and Toyota. Whatever the business,…

X2CRM Introduces Location Marketing with V6.5 Open Source CRM

X2CRM Introduces Location Marketing with V6.5 Open Source CRM

X2Engine Inc, a global provider of open source Customer Relationship Management (CRM) software, marketing and cloud services, announces the release of X2CRM version 6.5 of its enterprise CRM software with built in workflow and marketing automation workflow. What makes X2CRM…

Credit Bureau Connection Announces Integration with DealerSocket CRM, DealerSocket iDMS, & DealerSocket DealerFire

Credit Bureau Connection Announces Integration with DealerSocket CRM, DealerSocket iDMS, & DealerSocket DealerFire

​Credit Bureau Connection (CBC), the industry leader of credit report and compliance solutions, announced today it is now integrated with DealerSocket's core product offerings. The integration consists of incorporating CBC's robust credit report and compliance management system into the DealerSocket…

Changing the Name of the Game: SafeSoft Solutions Rebrands to Convoso

Changing the Name of the Game: SafeSoft Solutions Rebrands to Convoso

​​SafeSoft Solutions has officially announced their re-brand to Convoso. For over ten years, SafeSoft established themselves with their cloud-based call center product, “MarketDialer.” However, with the digital economy making interactions between businesses and customers more complex and consumer-centric, SafeSoft quickly…

OneTwoTrade Works to Promote Success in Online Trading

OneTwoTrade, the industry leader in online binary options trading, does everything in its power to promote the success of its online trading customers. With a dedicated support staff, regular market reports and analysis, and a state-of-the art online trading interface,…

Reach Analytics Launches First in the Market Predictive Cloud Solution for B2C Marketers to Identify New Prospects

​​​​​​Reach Analytics, a cloud software company that provides targeted prospects for sales and marketing today announced the release of a new cloud-based Predictive Marketing solution. Reach Analytics' new offering is poised to revolutionize the way the companies acquire new consumers.…

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