Press Release (ePRNews.com) - FL, USA - Feb 27, 2019 - For over forty years, Sunshine Communication Services, Inc has been offering live 24-hour telephone answering services for all type of businesses in various industries. The services they offer surpasses the usual answering of calls as they can take web orders, book doctor’s appointments, process credit cards and carry out telemarketing. The company’s top-notch customer service separates them from others that offer the same services. Their call center agents undergo thorough training and are considerably equipped to manage any situation that comes up.
Speaking about the company’s bilingual answering service, a company spokesperson said, “In the case that your business is operating outside of the United States, you should ensure that you can provide the customer the convenience of dealing with you in their language. Our bilingual answering service caters for this as we can assist your customers in both English and Spanish. This service will also benefit you because it runs 24 hours day/7 days a week and can also be used a substitute for your key employees in the scenario that none of them is available. So, if you’re looking for an after hours answering service, we’ve got you covered. Ultimately, your clients will feel important to you as they will not encounter recorded messages or feel neglected.”
Sunshine Communication Service, Inc.’s live answering services for small businesses allows businesses to access the perks associated with a real, live receptionist, removing the need to hire a full-time staff member. The live virtual receptionist can handle normal reception duties just as an in-house receptionist would but is advantageous as it offers 24-hour support, 365 days of the year, at a fraction of the cost of a hired employee. Moreover, they can also schedule appointments, take control of all front-office duties, send reminders and manage calendars. Further, they are pocket-friendly because the number of hours they work is predetermined hence the clients do not pay for the services they don’t use.
The company’s Director of Operations said, “ Handling people’s health issues is vital that is why we offer doctors the best medical answering service to handle high call volumes and 24-hour access. Every call is a priority when aspects of your job are crucial hence making this service the clever choice as it steers clear of unnecessary expenses and frees up time to enjoy the holidays. Confidentiality is imperative while handling medical issues that is why we ensure our agents are HIPAA certified and adhere to the principles of the Hippocratic Oath when speaking to your clients.”
Running a small business can be tedious due to lack of resources and under staffing which can cost businesses potential clients or even lose the current clients to other competitors. Hiring a receptionist is an expensive endeavor that most small businesses can’t afford that’s why Sunshine Communications Services, Inc. comes in. Their business phone answering service guarantees to benefit small businesses in the following ways. It avails consistency and brand adherence, provides legitimacy to customers enhancing trust, grants customers undivided personal attention and maintains a digital recording of all conversation which proves helpful in the case of legal disputes.
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