From Business Owners to Clients, Opiniator’s Best-In-Class Feedback Tools Deliver on the spot feedback
Opiniator’s customer feedback tools offer a dual advantage. They are convenient for the customer to use – so have a high response rate.. The on location feedback is processed in real-time – allowing the business to take immediate corrective action. N
Press Release (ePRNews.com) - Portland, OR - Jul 25, 2019 - Customer satisfaction measurement and engagement are the two factors that determine the success of a business. But obtaining timely customer insights has always been a challenging task for businesses. Many have used traditional feedback tools, like comment cards. However these are ineffective – with a least a dozen major flaws Opiniator’s digitized feedback tools, on the other hand, are much more effective at gathering feedback and turning this into action, that allows the business to reduce defection and improve operations.
Customers feel valued by the business, and the companies can receive comments that help to refine their performance standards. Opiniator’s best customer comment card is now helping many industries inspect their shortcomings and take proactive steps to avoid future pitfalls.
Speaking at a recent event, a Company Executive said, “We, at Opiniator, understand what it takes to measure and improve customer satisfaction. Hence, our tools are designed to provide maximum advantage to business owners and easy convenience for their customers. Once the customer sees a request for feedback, they can give feedback via their own cell phone. Moreover they select how they wish to provide input, using SMS, phone, web, or QR codes. There is no app necessary, so nothing to download – it works straightaway on any cell phone. We have also implemented multilingual options – English, Spanish, and French. The feedback alerts generated when a customer is unhappy enable businesses to fix the issue and to connect with customers before they defect. Or worse, defect and then complain online…”
Implementing this digital comment card is vital for long-term business success.
The customer can provide feedback based on their terms. The short, well-structured survey helps in capturing the right customer sentiment. All the data is made available on a private dashboard that shows how the business is performing and tracks the issue until its closing. This dashboard is interactive so removes any existing spreadsheet or analysis cost.
The smiley face rating is another excellent tool for capturing customer feedback. This icon-based feedback system can be used within email signatures and sent out to customers. Each smiley is active, and the customer can click on any one icon that best describes their experience with the business. Upon receiving negative feedback, the system requests additional information and sends out an alert to the staff members so the matter can be dealt with.
Opiniator also has other tools like FlushCheck, also anabling on the spot feedback.. Thisakes restroom management easier and restroom standards higher.. Guests can send anonymous review via SMS or web with an optional photo. The staff receives an immediate alert through SMS or email. All these tools generate alerts that are tracked until completion. In this way they work as a closed-loop system where from the feedback being delivered, through analysis, alerts and finally closure..
Opiniator provides the best customer feedback tools for brick and mortar businesses. It is a digital platform, delivered as SaaS, to capture on the spot feedback from customers. Opiniator’s innovative tools measure customer satisfaction and help to reduce online complaints.
Tel: (503) 567-2314
Website: https://opiniator.com/Source : Opiniator