Opiniator – Digital Comment and Customer Feedback Platform
Press Release (ePRNews.com) - Portland, OR - May 07, 2019 - Opiniator is an digital comment card and customer feedback platform delivered as SaaS and enabling customers of any brick and mortar business to deliver on the spot feedback on which that business can take immediate corrective action. This on the spot feedback is delivered using the customer’s own mobile phone and is combined with real time analysis, alerts, tracking and benchmarking so the business can fix any issue and recover any customer.
On how point of experience feedback works for a typical client, the Company’s Spokesperson said, “First, the businesses customer is prompted to give feedback through on location signage. They then elect to deliver their feedback using their own cell phone or even an on location tablet.. The feedback is in the form of a short survey – and completed within a minute or so, using their choice of input (SMS, Phone Call, QR Code or Web) and language (English, Spanish or French). The survey questions can be on any matters related to the business but often focus on the quality of the service provided. The business sees the feedback via a private, online dashboard. If the feedback highlights an issue, an immediate staff alert is sent to the right personnel – allowing them to fix the issue and connect with the unhappy customer. Any actions the staff take can be logged until the matter is resolved – so providing true closed loop and actionable customer feedback.”.”
“We work with service business owners who are frustrated and upset when they receive bad reviews online and wish they had a chance to deal with a problem before their customer was that upset. Many businesses lose clients when they could have saved the relationship, simply because they were unaware an issue existed until it was too late”.Opiniator solves the issue of obtaining and acting on customer feedback through digital customer comment cards. With such a system at one’s disposal, a company is able to monitor their customer’s efficiently and understand what they like and dislike, which helps them to deduce effective measures to tackle the problem and ensure that their customers are all smiles when they exit their premises.
Responding to a question on their customer feedback comments features, the Company’s Spokesperson added, “Our solutions are feature rich to tackle any part of the customers journey within a business. These include immediate staff alerts, , photo upload (where customer can upload a photo to increase their clarity), NPS, smileys & icons, survey design help, benchmarking and so on. All these features allow 24/7 immediate feedback at any location, about any matter.”
Opiniator possesses some of the best customer feedback tools in the market that deal with specific touchpoints For examples, its “Flushcheck” tool is specific to restrooms and allows restroom users to immediately notify management of any issue needing attention.. In fact over 450 Government facilities use the restroom feedback tool. Florida Department of Transportation uses Opiniator for over 80 freeway rest areas.
Opiniator is a world-class online feedback platform that is committed to ensuring businesses have the ability to get insightful feedback from their customers conveniently and quickly. The feedback is always in real-time and always enables the business to fix the issue and salvage the unhappy customer – before they defect, or worse, defect and complain online.Source : Opiniator