Opiniator offers services and tools for on-the-spot customer feedback. These easy-to-use tools can capture customer ratings, ideas and sentiments then relay them effectively to the business owners within seconds.
Press Release (ePRNews.com) - Portland, OR - Jun 27, 2019 - Customer satisfaction and retention is the need of the hour as customer defection for most businesses is double digit.Opiniator’s tools help businesses to tap customer feedback and immediate take corrective actions. These tech-friendly tools reduce the hassle of paperwork and are more accurate in their results. As they are in real-time, while the customer is still on location, the staff can fix the issue and the business can immediately recover any unhappy customer. This means, businesses can now prevent online complaints, , fix the issues on time, even improve safety and maintenance. Opiniator’s customer feedback tools help companies to build customer trust by addressing their concerns on time, in real-time..
Opiniator’s digital customer comment cards are an evolutionary way of fueling business growth, by tackling the critical issue of customer defection. Digital comment cards allow customers to use their phones or on location tablet to provide feedback. The feedback is in the form of a short survey, that is completed in under two minutes, and can be delivered via text message, a phone call, QR code or the web – all using the customer’s own cell phone, and all, on location as the customer is experiencing the service or offer.
Speaking at a recent event, a company executive said, “We are a dynamic organization that believes in improving in business effectiveness. Our tools are designed to capture the right feedback data and deliver it to the right personnel so they can take immediate action The tools are easy to setup, and even easier for the customer to use.”
He also added, “We offer a ticket management system to track the status of negative feedback. We offer flexible, short-term contracts at affordable rates. Our experts are always available for a feedback review throughout the setup and management of the program. We offer the expertise and technology needed for making the feedback campaign a success”.
Apart from reviews, Opiniator’s comment cards also allow customers to share positive comments. Businesses can use these comments and realize new heights. Companies can now be free from the inconvenient, and expensive paper-based comment cards that never reach the management on time. Opiniator’s offers immediate analysis and directs the customer feedback to the right staff within seconds. Taking immediate action on negative feedback helps improve operations and increases customer satisfaction.
Email signature feedback with smileys is exciting new option to gather customer feedback. A smiley face in email will allow the customer to rate their satisfaction or dissatisfaction with the business entity, even down to an individual staff member.. These emoticons range from very dissatisfied to highly satisfied. Customer ratings are sent to management, and the issue can be tracked until completion. A private dashboard is provided that is updated with real-time data. Customer connect, and social media connect features are also available. This is an ideal mechanism to track the performance of all customer facing support staff.
Opiniator enables feedback using the most familiar tool available to everyone – a mobile phone. Feedback using text messages are one option for the customer to use.
Immediate analysis on timely feedback will help companies to remain vigilant to issues, take corrective measures, and prevent such occurrences in the future.
Opiniator is a digital platform for collecting customer feedback. It offers custom tools like a text message survey for gathering user data, performing analysis, and tracking the issues in real-time. The company provides digital solutions to connect, interact, and retain customers. Opiniator provides these across the hospitality, healthcare and attractions industries and in over 450 Government buildings..
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