Press Release (ePRNews.com) - Portland, OR - Jun 05, 2019 - Customer retention is vital to the long-term success of a any business. . Opiniator provides an advanced, on the spot, customer feedback tool for brick and mortar businesses. Opiniator is very flexible and can be used to cover all parts of the customer journey at the location (even including restroom feedback), and online, through email surveys.
Each tool created by Opiniator helps to capture the customer’s opinion in real-time throughout their experience. Any issues generated by the feedback get sent to the right staff so they can fix the issue and connect with, and recover the customer. Operating standards will improve as all issues are tracked until they are resolved. Businesses can connect and respond before customers go elsewhere. Opiniator has the best customer comment cards. Using them, businesses can rate customer experiences, services, ambiance, and any other vital information that can help in improving customer retention.
Talking about the feedback tools, Product Manager of Opiniator spoke at a recent event, “When businesses lose customers, they often contact us for the best solutions. We provide digital comment cards, text message surveys, and smiley face emails to respond and connect with the customers. There are many long-term benefits of our solutions. You’ll not only track customer issues but also reduce unwanted online complaints from the clients. It grows customer retention as well.”
Smiley face survey from Opiniator is a proactive tool to measure customer satisfaction. It uses smiley faces within an email. The request for feedback is contained within an email auto-signature and incorporates a request for instant rating. The smiley faces are active when selected, and they send a quick alert to the teams. It gives timely reactions for fixing the issues before they escalateand provides a platform for measuring individual support staff
The digital comment cards built by Opiniator use cell phones to give and receive feedback. Specifically, the customer can elect to give feedback using SMS, a phone call, QR code or the web It is a quick solution for brick and mortar businesses where every opinion matters in real time.
The feedback tools from Opiniator have many useful and exciting features. Whenever a customer is unhappy, or there is an issue that needs solutions, staff will be alerted using SMS or email. Also, staff can track the alerts until the outcome and resolution of the issue.
Within seconds, businesses can connect with their customers, and information is updated in real time on a private dashboard. It also allows customers to upload a photo and leave their feedback on social media. The tools support English and Spanish while there are multiple survey inputs that customers can choose.
Based in Portland, Oregon, Opiniator designs on-the-spot customer feedback tools for brick and mortar establishments. It captures ratings and comments at any time from real customers via their mobile phones. The company founded by Matt Selbie and Chris Sparhawk is trusted by many leading brands across the country. It designs the best customer satisfaction tools for businesses of all sizes.
Tel: +1 (503) 567 2314
Source : Opiniator